M365 & Viva Collaboration Lead: Adoption & Ops

Truist; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan

Paid vacation and holidays

Disability and life insurance

Job summary

A financial services firm is looking for a dedicated professional to join their Copilot and Viva Operational Support team in Charlotte, NC. Responsibilities include providing Tier 1 and 2 support, collaborating on user documentation, and assisting with training sessions. Candidates should have a bachelor's degree in IT or a related field and significant experience in application analysis or IT management. Excellent communication skills and the ability to train others are essential.

Qualifications

• Required qualifications include a bachelor's degree and relevant work experience.
• Six years of experience in application analysis for Systems Analyst II role.
• Five years of experience in IT management for Collaboration Lead role.

Responsibilities

• Provide Tier 1 & 2 support for Viva and Copilot.
• Collaborate with Product Manager on user documentation.
• Support training sessions and manage technical issues.

Skills

Application analysis and design

Microsoft Office proficiency

Excellent verbal communication

Excellent written communication

Ability to train others

Education

Bachelor’s degree in Information Technology or related field

Bachelor's degree in a business or IT field

Job description

A financial services firm is looking for a dedicated professional to join their Copilot and Viva Operational Support team in Charlotte, NC. Responsibilities include providing Tier 1 and 2 support, collaborating on user documentation, and assisting with training sessions. Candidates should have a bachelor's degree in IT or a related field and significant experience in application analysis or IT management. Excellent communication skills and the ability to train others are essential.