M365 Productivity & Collaboration Evangelist

TekSynap Corporation; Washington; On-site; USD 80,000 - 120,000; Full time

Job summary

TekSynap is seeking an M365 Productivity & Collaboration Specialist to support USITC IT Service Desk. You will serve as the primary expert for Microsoft 365 apps and Power Platform, delivering advanced support, training, and reporting solutions to maximize tool adoption.

You will design dashboards, automate processes, and collaborate with multiple teams to improve information management across the contract. Washington, DC office-based role with potential for flexible scheduling.

Qualifications

• Active Secret Clearance
• U.S. Citizenship
• Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience may be substituted
• 5-8 years supporting Microsoft 365 technologies in a federal government or enterprise environment
• Advanced proficiency with Excel, Power BI, SharePoint Online, OneDrive, Outlook, Word, PowerPoint, and Project
• Experience developing dashboards, executive reporting solutions, and business analytics products
• Experience supporting document management and collaboration platforms
• Strong communication, presentation, training, and customer engagement skills

Responsibilities

• Serve as the primary SME for Microsoft 365 technologies including Outlook, Word, Excel, PowerPoint, Project, Power BI, OneDrive, SharePoint Online, Planner, and Adobe Acrobat
• Provide advanced user support and consultation services for Microsoft productivity and collaboration tools
• Assist users with advanced Excel formulas, pivot tables, data modeling, reporting automation, dashboards, and business analytics solutions
• Design, develop, and maintain Power BI dashboards, executive reporting solutions, scorecards, and operational metrics
• Develop and maintain project schedules, roadmaps, resource trackers, and reporting products using Microsoft Project
• Administer SharePoint Online environments including site creation, permissions management, governance, and document management
• Support OneDrive file management, data recovery, collaboration, sharing permissions, and synchronization
• Design and maintain templates, forms, presentations, reports, workflows using Microsoft 365 and Power Platform
• Assist users with workflow modernization, business process improvement, records management, and information-sharing
• Deliver classroom instruction, workshops, coaching, and end-user training programs
• Create and maintain knowledge base articles, user guides, SOPs, and training materials
• Provide white-glove support to executive leadership and high-visibility stakeholders
• Partner with Service Desk, Infrastructure, Cybersecurity, and Engineering to improve collaboration services
• Identify opportunities to improve efficiency through automation, reporting, and collaboration platforms

Skills

Microsoft 365 technologies

Excel

Power BI

SharePoint Online

OneDrive

Outlook

Word

PowerPoint

Project

Power Platform

Advanced analytics

Education

Bachelor's degree in Information Technology, Business, Information Systems, or related field

Tools

Microsoft Project

Power BI Data Analyst tools

Job description

TekSynap is seeking an M365 Productivity & Collaboration Specialist to support USITC IT Service Desk. You will serve as the primary expert for Microsoft 365 apps and Power Platform, delivering advanced support, training, and reporting solutions to maximize tool adoption.

You will design dashboards, automate processes, and collaborate with multiple teams to improve information management across the contract. Washington, DC office-based role with potential for flexible scheduling.