M365 Productivity & Collaboration Specialist

UNAVAILABLE; Washington (District of Columbia); On-site; USD 80,000 - 120,000; Full time

Job summary

TekSynap is seeking an M365 Productivity & Collaboration Specialist to support the USITC IT Service Desk. You will be the primary SME for Microsoft 365 productivity apps, collaboration platforms, and reporting solutions, enabling end-user adoption and modernization initiatives.

We offer full-time employment with a competitive benefits package. Location is Washington, DC, and a government contract environment with vaccine and compliance requirements.

Qualifications

• Active Secret clearance is required.
• U.S. Citizenship is required.
• Degree or equivalent experience in IT or related field.
• 5–8 years of Microsoft 365 support in federal government or enterprise environments.
• Advanced proficiency with Excel, Power BI, SharePoint Online, OneDrive, Outlook, Word, PowerPoint and Project.
• Experience developing dashboards, reporting solutions, and analytics products.

Responsibilities

• Serve as primary SME for Microsoft 365 technologies and related tools.
• Provide advanced user support and consultation for productivity platforms.
• Design, develop, and maintain Power BI dashboards and executive reports.
• Develop and maintain project schedules and reporting using Microsoft Project.
• Administer SharePoint Online including permissions and governance.
• Support OneDrive file management and collaboration capabilities.
• Create templates, forms, reports, workflows and training materials.
• Deliver training programs and end-user coaching.
• Collaborate with Service Desk, Infrastructure, Cybersecurity and Engineering teams.

Skills

Microsoft 365

Power BI

SharePoint Online

OneDrive

Excel

PowerPoint

Outlook

Word

Project

Data modeling

Education

Bachelor's degree in Information Technology, Business, Information Systems, or related field

Tools

Power Automate

Power Apps

ServiceNow

ITSM

Job description

Responsibilities and Qualifications

RESPONSIBILITIES

• Serve as the primary subject matter expert for Microsoft 365 technologies including Outlook, Word, Excel, PowerPoint, Project, Power BI, OneDrive, SharePoint Online, Planner, and Adobe Acrobat.
• Provide advanced user support and consultation services for Microsoft productivity and collaboration tools.
• Assist users with advanced Excel formulas, pivot tables, data modeling, reporting automation, dashboards, and business analytics solutions.
• Design, develop, and maintain Power BI dashboards, executive reporting solutions, scorecards, and operational metrics.
• Develop and maintain project schedules, roadmaps, resource trackers, and reporting products utilizing Microsoft Project and related technologies.
• Administer SharePoint Online environments including site creation, permissions management, content organization, governance, and document management solutions.
• Support OneDrive file management, data recovery, collaboration capabilities, sharing permissions, and synchronization activities.
• Design and maintain templates, forms, presentations, reports, workflows, and collaboration solutions utilizing Microsoft 365 and Power Platform capabilities.
• Assist users with workflow modernization, business process improvement, records management, and information-sharing initiatives.
• Deliver classroom instruction, workshops, one-on-one coaching, and end-user training programs.
• Create and maintain knowledge base articles, user guides, standard operating procedures, and training materials.
• Provide white-glove support to executive leadership, Commissioners, senior government officials, and high-visibility stakeholders.
• Partner with Service Desk, Infrastructure, Cybersecurity, and Engineering teams to improve collaboration services and user adoption of Microsoft technologies.
• Identify opportunities to improve organizational efficiency through automation, reporting, and collaboration platforms.

REQUIRED QUALIFICATIONS

• Active Secret Clearance.
• U.S. Citizenship.
• Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience may be substituted.
• 5-8 years supporting Microsoft 365 technologies in a federal government or enterprise environment.
• Advanced proficiency with Microsoft Excel, Power BI, SharePoint Online, OneDrive, Outlook, Word, PowerPoint, and Microsoft Project.
• Experience developing dashboards, executive reporting solutions, and business analytics products.
• Experience supporting document management and collaboration platforms.
• Strong communication, presentation, training, and customer engagement skills.

DESIRED QUALIFICATIONS

• Experience supporting federal agencies and executive-level users.
• Experience with Power Automate, Power Apps, and Power Platform solutions.
• Experience supporting records management and knowledge management initiatives.
• Experience with ServiceNow or other ITSM platforms.
• Microsoft Power BI Data Analyst Associate certification.
• Microsoft 365 Certified Enterprise Administrator certification.
• Microsoft Certified: Collaboration Communications Systems Engineer certification.
• ITIL Foundation Certification.

Overview

TekSynap is seeking an M365 Productivity & Collaboration Specialist to support the U.S. International Trade Commission (USITC) Information Technology Service Desk Support Services contract. This position serves as the primary subject matter expert for Microsoft 365 productivity applications, collaboration platforms, reporting solutions, and business process modernization initiatives. The Enterprise Productivity & Collaboration Specialist is responsible for helping USITC personnel maximize the use of Microsoft technologies through advanced support, consultation, training, reporting solutions, and collaboration services.

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

TekSynap is a drug‑free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, DC
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds.

The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

• US Citizenship
• Secret clearance

WAGE INFORMATION

Target salary range: $80,000.00 - $120,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please [e-mail] assistance.