M365 Messaging & Collaboration Ops Specialist

Bank of America; Charlotte (NC); On-site; USD 81,000 - 134,000; Full time

Benefits offered by this job

Discretionary bonus eligible

Benefits package

Job summary

Bank of America is seeking an Enterprise Messaging and Collaboration Administrator to maintain and support the enterprise messaging stack across multiple sites. This role focuses on Outlook, Exchange, SharePoint, WebEx, Lync/Skype and related tools, with responsibilities including user provisioning, security, and cross‑team collaboration.

You will partner with application developers and IT operations, provide training, participate in on‑call rotations, and help drive service improvements and

Qualifications

• 3+ years in a technical operations or enterprise support role.
• Proficiency with Outlook and M365 messaging technologies.
• Experience with SharePoint administration.
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx.
• Strong understanding of ITIL frameworks and operational best practices.
• Demonstrated analytical and problem-solving skills.
• Effective communication skills for technical and non-technical audiences.
• Strong process documentation and technical writing skills.
• Solid understanding of Windows OS, internet browsers, and Microsoft Office.
• Basic networking and troubleshooting knowledge.
• Ability to participate in on-call rotation and provide after-hours support as needed.

Responsibilities

• Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids.
• Leads resolution of complex technical issues (SME).
• Consults with application developers on issues related to the impact of applications.
• Coordinates with developers and project managers to deploy worldwide enterprise solutions/applications (testing and documentation).
• Provides technical expertise to internal IT groups and feedback to management for service level and environment optimization.
• Protects the security of the messaging environment through access control lists and security measures.
• Provides training to users, junior technicians and other IT personnel.

Skills

Outlook & M365

SharePoint administration

Active Directory

Microsoft Exchange

MS Teams

Skype

ITIL frameworks

Analytical thinking

Communication

Technical writing

Windows OS

Basic networking

On-call support

Tools

PowerShell

SQL

Job description

Bank of America is seeking an Enterprise Messaging and Collaboration Administrator to maintain and support the enterprise messaging stack across multiple sites. This role focuses on Outlook, Exchange, SharePoint, WebEx, Lync/Skype and related tools, with responsibilities including user provisioning, security, and cross‑team collaboration.

You will partner with application developers and IT operations, provide training, participate in on‑call rotations, and help drive service improvements and