Technology Operations Specialist

Bank of America; United States; On-site; USD 81,000 - 134,000; Full time

Benefits offered by this job

Annual bonus eligibility

Benefits package

Job summary

Bank of America is seeking a Messaging and Collaboration Engineer to maintain and support the enterprise infrastructure across Outlook, SharePoint, WebEx and related apps. The role emphasizes SME leadership in resolving complex issues and coordinating worldwide deployments.

You will train users and junior staff, uphold ITIL best practices, and ensure security and performance of the messaging environment. Requires 3+ years in operations, strong communication, and hands-on Windows/M365 experience.

Qualifications

• 3+ years of experience in a technical operations or enterprise support role.
• Proficiency with Outlook and M365 messaging technologies.
• Experience with SharePoint administration.
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx.
• Strong understanding of ITIL frameworks and operational best practices.
• Demonstrated analytical and problem-solving skills.
• Effective communication skills for both technical and non-technical audiences.
• Strong process documentation and technical writing skills.
• Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint).
• Basic networking and troubleshooting knowledge.
• Ability to participate in on-call rotation and provide after-hours support as needed.

Responsibilities

• Maintain and support enterprise Messaging and Collaboration infrastructure.
• Lead resolution of complex technical issues as SME.
• Coordinate deployment of worldwide enterprise solutions with developers and PMs.
• Provide training to users and junior IT staff.

Skills

Outlook & M365

SharePoint Admin

Active Directory

Exchange Server

OneDrive

MS Teams

Skype

WebEx

ITIL Frameworks

Analytical Thinking

Technical Writing

Documentation

Windows OS

Networking Basics

On-call Support

Communication Skills

Problem Solving

Tools

PowerShell

SQL

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies. Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed) Assumes the leadership role in the resolution of complex technical issues (SME) Consults with application developers on issues related to the impact of applications Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation) Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations Provides training to users, junior technicians and other IT personnel

Required Qualifications

• 3+ years of experience in a technical operations or enterprise support role
• Proficiency with Outlook and M365 messaging technologies
• Experience with SharePoint administration
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
• Strong understanding of ITIL frameworks and operational best practices
• Demonstrated analytical and problem-solving skills
• Effective communication skills for both technical and non-technical audiences
• Strong process documentation and technical writing skills
• Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
• Basic networking and troubleshooting knowledge
• Ability to participate in on-call rotation and provide after-hours support as needed

Desired Qualifications

• Experience automating recurring processes.
• SQL scripting proficiency
• PowerShell scripting experience
• Relevant certifications (ITIL, Microsoft, Network+)
• Technical writing experience

Skills

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.