Technology Operations Specialist

Bank of America; Jacksonville (FL); On-site; USD 81,000 - 134,000; Full time

Job summary

Bank of America in Jersey City is seeking an experienced Messaging and Collaboration Engineer to maintain and support the enterprise infrastructure, including Outlook, SharePoint, WebEx, OneDrive and MS Teams across a large multi-site environment.

You will administer user accounts, lead complex issue resolution, coordinate global deployments, ensure security, and provide training. The role requires 3+ years in enterprise IT operations and strong ITIL, documentation, and communication skills.

Qualifications

• 3+ years of experience in a technical operations or enterprise support role
• Proficiency with Outlook and M365 messaging technologies
• Experience with SharePoint administration
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
• Strong understanding of ITIL frameworks and operational best practices
• Demonstrated analytical and problem‑solving skills
• Effective communication skills for both technical and non‑technical audiences
• Strong process documentation and technical writing skills
• Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
• Basic networking and troubleshooting knowledge
• Ability to participate in on‑call rotation and provide after‑hours support as needed

Responsibilities

• Maintain and support enterprise Messaging and Collaboration infrastructure across multi-site environment
• Administer Messaging user accounts, changes, groups, and terminated users per regulatory requirements
• Lead resolution of complex technical issues (SME)
• Consult with developers on application impacts
• Coordinate deployment of worldwide enterprise solutions with testing and documentation
• Provide technical expertise and recommendations to management for SLAs and optimization
• Protect messaging security via access controls and certifications
• Provide training to users, junior technicians, and IT staff

Skills

Analytical thinking

Problem solving

Effective communication

Technical writing

Windows OS

Networking basics

On-call readiness

Documentation

Regulatory awareness

Team collaboration

Adaptability

DevOps practices

Innovation

Production support

Result orientation

Risk management

Architecture

Tools

PowerShell

SQL scripting

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.

• Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
• Assumes the leadership role in the resolution of complex technical issues (SME)
• Consults with application developers on issues related to the impact of applications
• Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
• Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
• Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
• Provides training to users, junior technicians and other IT personnel

Required Qualifications:

• 3+ years of experience in a technical operations or enterprise support role
• Proficiency with Outlook and M365 messaging technologies
• Experience with SharePoint administration
• Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, WebEx
• Strong understanding of ITIL frameworks and operational best practices
• Demonstrated analytical and problem‑solving skills
• Effective communication skills for both technical and non‑technical audiences
• Strong process documentation and technical writing skills
• Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
• Basic networking and troubleshooting knowledge
• Ability to participate in on‑call rotation and provide after‑hours support as needed

Desired Qualifications:

• Experience automating recurring processes.
• SQL scripting proficiency
• PowerShell scripting experience
• Relevant certifications (ITIL, Microsoft, Network+)
• Technical writing experience

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$81,200.00 - $134,300.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.