IT Operations & Collaboration Coordinator

Foxconn Industrial Internet - FII; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Foxconn Industrial Internet - FII is looking for an IT Operations & Collaboration Coordinator in Houston, Texas. This role focuses on administering Microsoft 365 services while supporting users and managing access permissions to ensure a smooth digital environment.

The ideal candidate should have experience in IT support and excellent communication skills, along with a bachelor’s degree, preferably in IT or computer science. Certifications in Microsoft technologies are a plus.

Qualifications

• Experience in IT Support, Service Desk, or related roles.
• Hands-on experience administering Microsoft 365 services.
• Understanding of Identity and Access Management solutions.

Responsibilities

• Administer and maintain Microsoft 365 services.
• Manage user accounts and permissions.
• Provide technical support through the Service Desk.

Skills

IT Support

Microsoft 365 Administration

Communication Skills

Problem-Solving

PowerShell Scripting

Education

Bachelor degree in IT or related area

Tools

Microsoft 365

PowerShell

ITSM Tools

Job description

Job Summary

We are seeking a proactive and customer-focused IT Operations & Collaboration Coordinator to join our IT team. This role is responsible for administering Microsoft 365 services and collaboration technologies, supporting end users, managing access permissions, troubleshooting technical issues, and ensuring a seamless digital workplace experience. The ideal candidate will possess strong technical knowledge, excellent communication skills, and a commitment to delivering high-quality IT support across the organization.

Responsibilities

• Administer and maintain Microsoft 365 services and related collaboration platforms.
• Manage user accounts, licenses, permissions, and identity lifecycle processes.
• Provide technical support for end users, enterprise applications, and business systems through the Service Desk.
• Support Identity and Access Management (IAM) solutions, including SSO, MFA, and user access governance.
• Coordinate with system owners and business stakeholders to troubleshoot and resolve application-related issues.
• Maintain IT documentation and contribute to process improvements, automation, and technology initiatives.

Required Skills / Qualifications

• Some experience in IT Support, Service Desk, Microsoft 365 Administration, or related IT roles.
• Hands‑on experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID (Azure AD).
• Experience managing user accounts, licenses, security groups, access permissions, and user lifecycle processes (onboarding, transfers, and offboarding).
• Understanding of Identity and Access Management (IAM), including Single Sign-On (SSO), Multi‑Factor Authentication (MFA), and access governance.
• Experience supporting enterprise applications and business systems, including user access management, troubleshooting, and coordination between system owners and end users.
• Experience with ticketing systems, incident management, service request fulfillment, and IT service management (ITSM) processes.
• Strong communication, documentation, and problem‑solving skills with the ability to manage multiple priorities in a fast‑paced environment.
• Experience with PowerShell scripting, Microsoft Intune, or endpoint management solutions is a plus.

Educational Requirements

• Bachelor degree in a business or IT‑related area, IT Security‑related classes a plus, BS in Computer Science a plus.
• Equivalent work experience may be considered in lieu of a degree.

Preferred Certifications

• Microsoft Certified: Fundamentals (MS‑900)
• Microsoft 365 Certified: Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• CompTIA A+
• CompTIA Network+
• ITIL Foundation