Information Technology Support Specialist

The Jupiter Group, Inc; Hattiesburg (MS); Hybrid; USD 55,000 - 85,000; Full time

Job summary

The Jupiter Group, Inc. in Hattiesburg, MS is seeking an IT Customer Support Specialist 2 to join our hybrid team. You will administer a cloud-native Microsoft 365 stack, including Entra ID, Intune, and Exchange Online, and support identity, device, and data protection services.

The role emphasizes hands-on administration, certifications preferred, and strong communication skills for clear documentation and cross-team collaboration. On-site 1–2 days weekly with remote work the rest of the time.

Qualifications

• 3–7 years IT support focused on Microsoft 365 administration.
• Hands-on Entra ID/Azure AD tenant administration experience.
• Proven Intune endpoint management across enrollment and policy config.
• Experience administering Exchange Online beyond mailbox basics.
• Familiarity with Purview compliance tooling: eDiscovery, retention, DLP.
• Excellent written and verbal communication; clear procedural documentation.

Responsibilities

• Administer Exchange Online: mailboxes, policies, connectors, security rules.
• Manage Teams policies, channels, settings and related telephony features.
• Administer SharePoint Online and OneDrive provisioning and permissions.
• Manage Microsoft 365 licensing across users and groups; enforce governance.
• Operate Purview policies, retention and information protection controls.
• Admin Entra ID lifecycle, CA policies, MFA and SSPR configurations.
• Maintain Intune enrollment, configuration profiles and app deployment.
• Provide Tier 2 escalation support with root-cause analysis and runbooks.
• Support multi-tenant MSP environments with cross-tenant consistency.
• Contribute to internal knowledge base with resolution patterns.

Skills

Microsoft 365 administration

Entra ID / Azure AD

Intune endpoint management

Exchange Online administration

Microsoft Purview compliance tooling

PowerShell scripting

Technical documentation

Communication skills

Education

Associate or Bachelor degree in IT/CS

Tools

Meraki

Power Automate

n8n

Graph API

Job description

This position is based in Hattiesburg, MS and requires on-site presence in Hattiesburg, MS 1-2 days/week; remainder remote.

Position Overview

Client is seeking a Microsoft 365-native IT professional to serve as our IT Customer Support Specialist 2. We run an entirely cloud-native environment built on Microsoft 365, Entra ID, Intune, and Azure, and we need someone who lives in that stack daily.

The right candidate will carry hands-on depth across the M365 ecosystem: tenant administration, identity governance, endpoint management, compliance tooling, and cross-platform integration. Relevant Microsoft certifications are strongly preferred and will be weighted heavily in the selection process. Candidates without certifications must demonstrate equivalent breadth through verifiable, hands-on experience.

Microsoft Certifications - Strongly Preferred

One or more of the following certifications are considered near-requirements. Candidates holding these will receive priority consideration:

• MS-102
• MD-102
• AZ-104
• SC-300
• MS-700
• AZ-305
• SC-100

Candidates without certifications must demonstrate 5 years of hands-on M365 tenant administration, Entra ID/Azure AD management, and Intune endpoint management at a comparable depth.

Duties & Responsibilities

Microsoft 365 Administration

• Administer Exchange Online: mailboxes, mail flow rules, connectors, anti-spam/anti-phishing policies, message tracing
• Manage Teams administration: policies, channels, meeting settings, telephony/Teams Rooms where applicable
• Administer SharePoint Online and OneDrive: site provisioning, permissions, external sharing policies, storage management
• Manage Microsoft 365 licensing across users and groups; enforce license governance policies
• Operate Microsoft Purview: compliance policies, retention labels, eDiscovery, DLP, Information Protection

Identity & Access Management

• Administer Entra ID (Azure AD): user and group lifecycle, dynamic groups, B2B guest access
• Configure and enforce Conditional Access policies; troubleshoot authentication failures across policy conditions
• Manage MFA, SSPR, and Password less/Windows Hello for Business deployments
• Administer app registrations and enterprise applications; configure SSO (SAML/OIDC) for SaaS integrations
• Monitor Entra ID sign-in and audit logs; investigate anomalies and respond to Identity Protection alerts

Endpoint Management (Intune / MEM)

• Manage Windows and macOS devices through Intune: enrollment, configuration profiles, compliance policies
• Deploy and maintain Win32 and MSIX application packages via Intune; troubleshoot deployment failures
• Configure and enforce update rings, BitLocker encryption, and endpoint security baselines
• Conduct hardware/software inventory and remediate non-compliant devices

Advanced Technical Support

• Serve as escalation point from Tier 1; resolve complex incidents within SLA with full documentation
• Perform root cause analysis and engineer durable solutions to prevent recurrence
• Support multi-tenant MSP environment: maintain context separation, tenant-specific configurations, and cross-org policy consistency
• Contribute to and maintain internal knowledge base with resolution patterns and runbooks

Automation & Integration

• Support Microsoft 365 integration projects including third-party SSO migrations, eDiscovery workflows, and bulk provisioning
• Assist with Power Automate flows and integration touchpoints affecting M365 services

Qualifications

Required

• 3--7 years of experience in IT support with a demonstrated focus on Microsoft 365 administration
• Hands-on experience managing Entra ID / Azure AD at a tenant admin level --- not just end-user operations
• Proven Intune endpoint management experience across enrollment, policy configuration, and app deployment
• Experience administering Exchange Online beyond basic mailbox management (transport rules, connectors, Defender policies)
• Familiarity with Microsoft Purview compliance tooling: eDiscovery, retention, DLP
• Excellent written and verbal communication; ability to document complex procedures clearly
• Strong work ethics aligned with Jones Capital's core values

Preferred

• One or more active Microsoft certifications (MS-102, MD-102, SC-400, AZ-104, or equivalent)
• Experience in an MSP environment managing multiple tenants simultaneously
• Exposure to Meraki network administration (switching, VLANs, wireless, firewall policies)
• Experience with automation tooling: PowerShell scripting, n8n, Power Automate, or Graph API
• Associate's degree or bachelor's degree in IT, Computer Science, or related field

Key Competencies

• Systems thinker: you connect the dots across identity, device, application, and data layers
• Ownership mentality: you close the loop on issues rather than passing them along
• Detail-oriented: configurations matter, you verify before you ship
• Collaborative: you communicate clearly with non-technical stakeholders and with senior engineers
• Adaptable: our environment evolves; you stay current on M365 roadmap and apply updates proactively