M&A Integration Experience Lead

Amazon; Boston (MA); On-site; USD 134,000 - 182,000; Full time

Job summary

Amazon seeks an experienced Integration Experience (IX) Lead to drive adoption of functional and business integration activities across M&A efforts. This role focuses on minimizing disruption, engaging acquired employees, and delivering scalable enablement across due diligence to 90–100 days post-close.

Responsibilities include leading communications, onboarding, training, and cultural integration while partnering with cross-functional teams.

Qualifications

• Bachelor's degree.
• 5+ years of developing, negotiating and executing business agreements experience.
• 5+ years of professional or military experience.
• Experience in advising and influencing executive leadership.
• 8+ years of experience in change management, internal communications, employee engagement, organizational development, learning & enablement, or M&A integration – including designing and executing large-scale communication or onboarding programs.
• Strong writing skills with the ability to synthesize complex information into clear, compelling written narratives for executive audiences.
• Experience applying change management methodologies to support organizational transitions.
• Experience managing cross-functional programs with multiple concurrent workstreams.

Responsibilities

• Own end-to-end employee communications across the integration lifecycle.
• Develop and execute comprehensive communication plans for key milestones (Deal Sign & Announcement, Deal Close & Day 1 Orientation), coordinating inputs from cross-functional teams (Business, Legal, PR, HR, IT, Finance, and Real Estate).
• Write and review all employee-facing communications ensuring clarity, consistency, and cross-functional alignment across stakeholders.
• Develop executive communications that distill complex integration details into clear, compelling narratives.
• Advise on organizational design communications, including sequencing and timing of reporting structure changes to manage employee experience.
• Plan and execute Day 1 Orientation events and customized onboarding experiences, including structured onboarding programs, leader onboarding programs, establishing a support network for the acquired population (onboarding buddies and key individuals to meet).
• Design and deliver comprehensive training plans in partnership with cross-functional teams, coordinating timing and sequencing to ensure a cohesive employee experience.
• Equip Amazon and acquired company leaders to deliver integration messages through leader briefings and one-on-ones, enabling them to guide their teams through the transition.
• Educate cross-functional partners and business teams on IX workstreams, integration milestones, and employee experience considerations.
• Identify gaps between the acquired organization's operating norms and Amazon's ways of working, and develop integration strategies to bridge them.
• Design and execute cultural integration approaches, including education on Amazon's Leadership Principles, Working Backwards methodology, business writing, and other ways of working.
• Implement Change Champion Networks for large, complex transactions to support peer-to-peer adoption and sustained engagement.
• Build trusted relationships with senior leaders (Business Sponsors, VPs, acquired leadership) through direct engagement and consistent, communication
• Influence, advise, and build consensus among senior leadership in ambiguous situations, determining how to achieve the best outcome and knowing when and how to escal
• Keep cross-functional teams up-to-speed with proactive communication that anticipates questions.
• Own employee engagement measurement, including employee engagement pulse surveys, onboarding surveys, and integration surveys (~90-100 days post-close)
• Analyze employee sentiment data, identify themes, and present recommended actions to leadership, benchmarking results against historical acquisition data.
• Use feedback loops to proactively address concerns, remove productivity barriers, and inform ongoing change support.

Skills

Change management

Internal communications

Employee engagement

Organizational development

Learning & enablement

M&A integration

Cross-functional programs

Executive communications

Stakeholder management

Education

Bachelor's degree

Job description

Amazon seeks an experienced Integration Experience (IX) Lead to drive adoption of functional and business integration activities across M&A efforts. This role focuses on minimizing disruption, engaging acquired employees, and delivering scalable enablement across due diligence to 90–100 days post-close.

Responsibilities include leading communications, onboarding, training, and cultural integration while partnering with cross-functional teams.