M&A Digital Channel Product Analyst (Hybrid/Remote)

Wilmington Trust; Baltimore (MD); Hybrid; USD 79,000 - 131,000; Full time

Job summary

Wilmington Trust is seeking a Digital Business Analyst to support the evolution of its M&A deal administration capabilities within Institutional Services. You will help shape the IS M&A roadmap, maintain backlog hygiene, document requirements, and measure outcomes across client and employee-facing solutions.

The role requires a detail-oriented business analyst who thrives in complexity, collaborates with product, technology, operations, and business stakeholders, and can deliver clear,

Qualifications

• Combined minimum of 5 yearse higher education and/or business, technology, or a related field experience.
• Business analyst experience supporting digital products, platforms, or technology-enabled business processes.
• Strong analytical and problem-solving skills with ability to break down complex workflows and stakeholder needs.
• Strong written and verbal communication skills engaging with diverse stakeholders.
• Ability to produce accurate, complete, and well-structured documentation.
• Ability to work effectively in ambiguous, fast-paced environments.

Responsibilities

• Elicit and document product requirements from key stakeholders.
• Document screen flows and user journeys.
• Translate user experience feedback into updated requirements.
• Define and track success metrics for new features and enhancements.
• Support User Acceptance Testing (UAT) and issue triage.
• Document feature traceability from requirements through test scripts and delivery.

Skills

Requirements elicitation

Wireframes & flows

UAT support

Metrics & analytics

Stakeholder communication

Agile / Jira / Confluence

Education

Bachelor’s degree

Tools

Jira

Confluence

Lucidchart

Visio

Job description

Wilmington Trust is seeking a Digital Business Analyst to support the evolution of its M&A deal administration capabilities within Institutional Services. You will help shape the IS M&A roadmap, maintain backlog hygiene, document requirements, and measure outcomes across client and employee-facing solutions.

The role requires a detail-oriented business analyst who thrives in complexity, collaborates with product, technology, operations, and business stakeholders, and can deliver clear,