M&A Digital Channel Strategy & Analytics Analyst

Wilmington Trust; Philadelphia (Philadelphia County); Hybrid; USD 79,000 - 131,000; Full time

Job summary

Wilmington Trust is seeking a Digital Business Analyst to support evolving M&A deal administration capabilities within Institutional Services. You will help shape product vision, maintain backlog hygiene, document requirements, and measure outcomes for client- and employee-facing solutions.

The role requires strong analysis, precise documentation, and collaboration across product, technology, operations, risk, and compliance to balance client experience with controls.

Qualifications

• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational discipline.
• Ability to work effectively in ambiguous, fast-paced environments.
• Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation.
• Ability to work effectively in ambiguous, fast-paced, or evolving environments.
• Client-centric mindset, balancing user needs, business outcomes, and controls.

Responsibilities

• Elicit and document product requirements from key stakeholders.
• Document existing business processes via interviews and observation.
• Document screen flows and user journeys.
• Support review of wireframes, prototypes, and proposed screen flows.
• Translate user experience feedback into updated requirements.
• Define and track success metrics for new features and enhancements.
• Support User Acceptance Testing (UAT).
• Facilitate issue triage.
• Document feature traceability from requirements through test scripts and delivered functionality.
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs.
• Document user stories and acceptance criteria.
• Document data/interface requirements.
• Develop thorough functional test scripts for new features and feature enhancements.
• Advocate for end users by supporting solution validation and gathering feedback.
• Identify risk, control, compliance, and operational considerations during discovery and requirements definition.
• Partner with stakeholders to ensure requirements support controls.
• Balance client experience, value, efficiency, and risk management.

Skills

Analytical thinking

Documentation

Communication

Ambiguity handling

Agile / Jira / Confluence

User stories

UAT support

Education

Bachelor's degree or equivalent

Tools

Jira

Confluence

Lucidchart

Visio

Job description

Wilmington Trust is seeking a Digital Business Analyst to support evolving M&A deal administration capabilities within Institutional Services. You will help shape product vision, maintain backlog hygiene, document requirements, and measure outcomes for client- and employee-facing solutions.

The role requires strong analysis, precise documentation, and collaboration across product, technology, operations, risk, and compliance to balance client experience with controls.