Strategic M&A Digital Channel Analyst

Wilmington Trust; Buffalo (NY); Hybrid; USD 79,000 - 131,000; Full time

Job summary

Wilmington Trust is seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions deal administration capabilities within the Institutional Services division. You will help shape product vision, maintain backlog, document requirements, and measure outcomes across client and employee-facing solutions.

The role requires analyzing complex workflows, producing clear deliverables, and collaborating with product, technology, operations, risk, and compliance teams to balance

Qualifications

• Combined minimum of 5 years' higher education and/or business, technology, or a related field experience.
• Business analyst experience supporting digital products, platforms, or technology-enabled business processes.
• Strong written and verbal communication skills with engagement across stakeholders.

Responsibilities

• Elicit and document product requirements from key stakeholders.
• Document screen flows and user journeys.
• Translate user feedback into updated requirements.
• Define and track success metrics for new features and enhancements.
• Support User Acceptance Testing (UAT) and issue triage.
• Document feature traceability from requirements through test scripts.

Skills

Analytical thinking

Communication

Ambiguity handling

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Lucidchart

Visio

Job description

Wilmington Trust is seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions deal administration capabilities within the Institutional Services division. You will help shape product vision, maintain backlog, document requirements, and measure outcomes across client and employee-facing solutions.

The role requires analyzing complex workflows, producing clear deliverables, and collaborating with product, technology, operations, risk, and compliance teams to balance