M&A Digital Channel Business Analyst

M&T Bank; Boston (MA); Hybrid; USD 79,000 - 131,000; Full time

Job summary

M&T Bank is seeking a Digital Business Analyst to support the evolution of our M&A deal administration capabilities within the Institutional Services division. This role collaborates with product, technology, operations, risk, and compliance to deliver client‑facing and employee‑facing digital solutions.

Hybrid work arrangement: 4 days in the office within the M&T/Wilmington Trust footprint, with remote consideration if based outside the footprint.

Qualifications

• Five+ years of combined education/experience in business, technology, or related field.
• Experience supporting digital products, platforms, or technology-enabled processes.
• Strong written and verbal communication with ability to engage with risk/compliance stakeholders.
• Ability to document requirements clearly and produce structured documentation.

Responsibilities

• Elicit and document product requirements from stakeholders.
• Document business processes via interviews and observation.
• Map screen flows and user journeys; review wireframes and prototypes.
• Translate UX feedback into updated requirements; define success metrics.
• Support user acceptance testing and issue triage; ensure traceability from requirements to delivered functionality.

Skills

Analytical skills

Communication skills

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

Jira

Confluence

Lucidchart

Visio

Job description

Location: Hybrid 4 days in office within M&T/Wilmington Trust footprint. Will consider remote if based out of footprint.

Overview:

Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve.

In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools.

The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions.

Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.

Primary Responsibilities:

Support Digital Product Development and Experience Delivery

• Elicit and document product requirements from key stakeholders
• Document existing business processes via interviews and observation
• Document screen flows and user journeys
• Support review of wireframes, prototypes, and proposed screen flows
• Translate user experience feedback into updated requirements
• Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
• Support User Acceptance Testing (UAT)
• Facilitate issue triage
• Document feature traceability from requirements through test scripts and delivered functionality
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
• Document user stories and acceptance criteria
• Document data/interface requirements
• Develop thorough functional test scripts for new features and feature enhancements

Client-Centric Mindset

• Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs

Demonstrate a risk and compliance mindset

• Identify risk, control, compliance, and operational considerations during discovery and requirements definition

• Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls

• Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management

Education and Experience Required:

Combined minimum of 5 years' higher education and/or business, technology, or a related field experience

Business analyst experience supporting digital products, platforms, or technology-enabled business processes

Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis

Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders

Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation

Ability to work effectively in ambiguous, fast-paced, or evolving environments

Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments

Education and Experience Preferred:

Bachelor’s degree or equivalent experience in business, technology, or a related field

Experience supporting UI/UX discovery, screen flows, requirements, and delivery

Experience with digital experience user measurement and metrics

Experience with business process modeling tools (e.g., Lucidchart, Visio)

Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls

Knowledge or experience specific to M&A

Familiarity with Agile delivery and tools like Jira or Confluence

Certifications or coursework in business analysis, Agile, or similar

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America