M&A Digital Channel Analyst - Hybrid, Growth Impact

Wilmington Trust; Boston (MA); Híbrido; USD 79.000 - 131.000; Jornada completa

Descripción de la vacante

Wilmington Trust’s Institutional Services (IS) division is advancing its digital transformation and seeks a Digital Business Analyst to support M&A deal administration capabilities, backlog hygiene, and requirements documentation across client and employee-facing tools.

The role emphasizes rigorous discovery, collaboration with product, technology, operations, risk, and compliance, and a focus on balancing client experience with controls and operational efficiency.

Formación

• Combined minimum of 5 years of higher education and/or related field experience.
• Experience supporting digital products, platforms, or technology-enabled processes.
• Strong written and verbal communication skills with stakeholders.
• Ability to work in ambiguous, fast-paced environments.

Responsabilidades

• Elicit and document product requirements from key stakeholders.
• Document screen flows and user journeys.
• Support User Acceptance Testing (UAT) and issue triage.
• Define and track success metrics for new features and enhancements.
• Collaborate with product, technology, operations, and risk/compliance stakeholders to clarify scope and delivery needs.

Conocimientos

Requirements gathering

Process mapping

Stakeholder interviewing

Analytical thinking

Clear documentation

Educación

Bachelor’s degree or equivalent

BA/Agile certifications

Herramientas

Jira

Confluence

Lucidchart

Visio

Descripción del empleo

Wilmington Trust’s Institutional Services (IS) division is advancing its digital transformation and seeks a Digital Business Analyst to support M&A deal administration capabilities, backlog hygiene, and requirements documentation across client and employee-facing tools.

The role emphasizes rigorous discovery, collaboration with product, technology, operations, risk, and compliance, and a focus on balancing client experience with controls and operational efficiency.