M&A Digital Channel Business Analyst

Wilmington Trust; Baltimore (MD); Hybrid; USD 79,000 - 131,000; Full time

Job summary

Wilmington Trust is seeking a Digital Business Analyst to support the evolution of its M&A deal administration capabilities within Institutional Services. You will help shape the IS M&A roadmap, maintain backlog hygiene, document requirements, and measure outcomes across client and employee-facing solutions.

The role requires a detail-oriented business analyst who thrives in complexity, collaborates with product, technology, operations, and business stakeholders, and can deliver clear,

Qualifications

• Combined minimum of 5 yearse higher education and/or business, technology, or a related field experience.
• Business analyst experience supporting digital products, platforms, or technology-enabled business processes.
• Strong analytical and problem-solving skills with ability to break down complex workflows and stakeholder needs.
• Strong written and verbal communication skills engaging with diverse stakeholders.
• Ability to produce accurate, complete, and well-structured documentation.
• Ability to work effectively in ambiguous, fast-paced environments.

Responsibilities

• Elicit and document product requirements from key stakeholders.
• Document screen flows and user journeys.
• Translate user experience feedback into updated requirements.
• Define and track success metrics for new features and enhancements.
• Support User Acceptance Testing (UAT) and issue triage.
• Document feature traceability from requirements through test scripts and delivery.

Skills

Requirements elicitation

Wireframes & flows

UAT support

Metrics & analytics

Stakeholder communication

Agile / Jira / Confluence

Education

Bachelor’s degree

Tools

Jira

Confluence

Lucidchart

Visio

Job description

Location: Hybrid 4 days in office within M&T/Wilmington Trust footprint. Will consider remote if based out of footprint.

Overview

Wilmington Trust’s Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The program aims to grow revenue through new and transformed digital-first trust and agency service products, transition from a product-centric to a client-centric operating model, expand from market-specific to global solutions, and materially lower the cost to serve.

In alignment with our business strategy, we are seeking a Digital Business Analyst to support the evolution of our Mergers & Acquisitions (M&A) deal administration capabilities, with responsibility for supporting the associated IS suite of tools.

The successful candidate will have the opportunity to help shape IS’s M&A capabilities and contribute to one of the largest and fastest growing business segments in the division. They will support product vision and roadmap execution, maintain backlog hygiene, document requirements, and measure enhancement outcomes across both client and employee-facing solutions.

Success requires a business analyst who thrives in complexity, executes structured discovery, has strong attention to detail, can produce clear and comprehensive deliverables, and can work in a collaborative manner toward defined outcomes.

Primary Responsibilities

Support Digital Product Development and Experience Delivery

• Elicit and document product requirements from key stakeholders
• Document existing business processes via interviews and observation
• Document screen flows and user journeys
• Support review of wireframes, prototypes, and proposed screen flows
• Translate user experience feedback into updated requirements
• Define and track success metrics for new features and enhancements, including adoption, usage, completion, errors and operational efficiency measures
• Support User Acceptance Testing (UAT)
• Facilitate issue triage
• Document feature traceability from requirements through test scripts and delivered functionality
• Collaborate with product, technology, operations, and business stakeholders to clarify scope, dependencies, and delivery needs
• Document user stories and acceptance criteria
• Document data/interface requirements
• Develop thorough functional test scripts for new features and feature enhancements

Client-Centric Mindset

• Advocate for end users by supporting solution validation and gathering feedback to ensure our products meet client and business needs

Demonstrate a risk and compliance mindset

• Identify risk, control, compliance, and operational considerations during discovery and requirements definition
• Partner with product, operations, risk, and compliance stakeholders to ensure requirements support appropriate controls
• Support delivery of solutions that balance client experience, business value, operational efficiency, and risk management

Education And Experience Required

Combined minimum of 5 years' higher education and/or business, technology, or a related field experience.

Business analyst experience supporting digital products, platforms, or technology-enabled business processes.

Strong analytical and problem-solving skills, with the ability to break down complex workflows, systems, and stakeholder needs into clear, actionable analysis.

Strong written and verbal communication skills, with the ability to engage effectively with business, technology, operations, product, risk, and compliance stakeholders.

Strong attention to detail and organizational discipline, with the ability to produce accurate, complete, and well-structured documentation.

Ability to work effectively in ambiguous, fast-paced, or evolving environments.

Client-centric mindset, with the ability to balance user needs, business outcomes, operational efficiency, and control requirements ments.

Education And Experience Preferred

Bachelor’s degree or equivalent experience in business, technology, or a related field.

Experience Supporting UI/UX Discovery, Screen Flows, Requirements, And Delivery

• Experience with digital experience user measurement and metrics
• Experience with business process modeling tools (e.g., Lucidchart, Visio)
• Understanding of digital security and access management concepts, including login, authentication, identity verification and account security controls
• Knowledge or experience specific to M&A
• Familiarity with Agile delivery and tools like Jira or Confluence
• Certifications or coursework in business analysis, Agile, or similar

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $78,700.00 - $131,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Wilmington, Delaware, United States of America