M&A Digital Channel BA — Hybrid, Product & UX Impact

Wilmington Trust; Washington (District of Columbia); Hybrid; USD 79,000 - 131,000; Full time

Job summary

Wilmington Trust, part of M&T Bank, is seeking a Digital Business Analyst to support evolving M&A deal administration capabilities within Institutional Services. The role emphasizes documenting requirements, backlog hygiene, and delivering client- and employee-facing solutions.

You will collaborate with product, technology, operations, risk, and compliance to balance user needs with controls, and contribute to UX discovery, test scripting, and UAT to ensure successful feature delivery.

Qualifications

• Combined minimum of 5 years' higher education and/or related experience.
• Experience supporting digital products, platforms, or technology-enabled processes.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with stakeholders.
• Ability to document requirements and user stories clearly.
• Familiarity with Agile delivery and Jira/Confluence.
• Certifications or coursework in BA/Agile or similar.

Responsibilities

• Elicit and document product requirements from stakeholders.
• Document business processes via interviews and observation.
• Document screen flows and user journeys.
• Review wireframes, prototypes, and screen flows.
• Translate user feedback into updated requirements.
• Define and track success metrics for features.
• Support User Acceptance Testing (UAT).
• Facilitate issue triage and traceability from requirements to delivery.
• Collaborate with product, technology, operations, and stakeholders to clarify scope.
• Document data/interface requirements and acceptance criteria.
• Develop thorough functional test scripts for new features.

Skills

Requirements gathering

Stakeholder interviews

User journeys

UAT support

Test scripting

Acceptance criteria

Traceability

Education

Bachelor’s degree or equivalent in business/tech

Tools

Jira

Confluence

Lucidchart

Visio

Job description

Wilmington Trust, part of M&T Bank, is seeking a Digital Business Analyst to support evolving M&A deal administration capabilities within Institutional Services. The role emphasizes documenting requirements, backlog hygiene, and delivering client- and employee-facing solutions.

You will collaborate with product, technology, operations, risk, and compliance to balance user needs with controls, and contribute to UX discovery, test scripting, and UAT to ensure successful feature delivery.