Luxury Wine Customer Service Specialist

Winebow; Illinois; On-site; USD 38,000 - 46,000; Full time

Job summary

Winebow in Illinois is seeking a customer service representative to deliver outstanding service to internal and external clients while maintaining product knowledge and strong communication.

The role involves handling orders, supporting sales, responding promptly to issues, and collaborating with the sales team; a high school diploma and at least two years in customer service are preferred. The position is on-site with potential overtime as needed.

Qualifications

• Two years of customer service experience.
• Experience in luxury goods is preferred.
• Proficient with MS Word, Excel and Outlook.

Responsibilities

• Delivers outstanding customer service to all clients.
• Resolves problems by clarifying issues and guiding solutions.
• Processes routine and special customer orders.
• Maintains knowledge of Winebow products.
• Supports sales staff and communicates with clients.
• Handles phone coverage for sales staff as needed.
• Responds quickly to emergency orders and issues.
• Answers product questions and suggests related offerings.
• Prioritizes, multi-tasks, and meets deadlines.
• Arrives on time and works overtime when required.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Education

High School Diploma or GED

College Degree Preferred

Tools

WORD

EXCEL

OUTLOOK

Job description

Winebow in Illinois is seeking a customer service representative to deliver outstanding service to internal and external clients while maintaining product knowledge and strong communication.

The role involves handling orders, supporting sales, responding promptly to issues, and collaborating with the sales team; a high school diploma and at least two years in customer service are preferred. The position is on-site with potential overtime as needed.