Customer Service Professional - Schiller Park, IL

Winebow, Inc.; Illinois; On-site; USD 35,000 - 45,000; Full time

Job summary

Winebow, Inc. in the United States is seeking a dedicated Customer Service Representative to enhance our commitment to outstanding service. Responsibilities include assisting customers with orders, product inquiries, and resolving issues swiftly.

The ideal candidate will have at least two years of customer service experience and proficiency in Microsoft Office. A passion for wine and luxury goods is preferred. Join us in fostering a culture of inclusion and delivering exceptional service.

Qualifications

• Minimum two years of customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience in the luxury goods sector is a plus.

Responsibilities

• Deliver outstanding customer service to clients.
• Resolve product or service issues promptly.
• Process routine and special customer orders.
• Maintain knowledge of Winebow products.
• Assist Sales staff with customer communication.

Skills

Customer service

Interpersonal skills

Communication skills

Proficiency with Microsoft Office

Wine knowledge

Education

High School Diploma or GED

College degree (preferred)

Job description

Why Winebow?

At Winebow, we are strongly committed to diversity, equity, and inclusion. We ensure that every employee has a sense of value and opportunity in our company, fostering a culture of inclusion where the team feels safe, respected, and valued.

Responsibilities

• Deliver outstanding customer service to internal and external clients.
• Resolve product or service problems by clarifying issues, determining causes, selecting and explaining the best solution, expediting corrections, and following up to ensure resolution.
• Process and coordinate routine and special customer order transactions.
• Maintain current knowledge of Winebow products.
• Work closely with Sales staff, providing support and feedback regarding client communication.
• Provide phone coverage and support for Sales staff and their clients as needed.
• Respond to emergency orders and customer service issues promptly.
• Assist or attract potential customers by answering product questions and suggesting related products and services.
• Be a team player, prioritize tasks, multi‑task, and work well under demand to meet deadlines.
• Meet agreed goals and objectives efficiently and in a timely manner.
• Arrive for work, appointments, meetings, and other functions on time.
• Perform overtime when required.
• Cover the front reception desk as needed.
• Maintain relationships and favorable contacts with current and potential accounts.
• Resolve customer issues/problems.
• Follow all safety policies and procedures; communicate hazards and suggest improvements.

Qualifications

• High School Diploma or GED; college degree preferred.
• Minimum two years of Customer Service experience.
• Prior computer and phone customer service experience in the luxury goods sector.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent interpersonal and communication skills (written and oral).
• Experience in the wine industry and/or wine knowledge preferred.

Working Conditions and Physical Requirements

Normal office environment. Tasks require sitting, standing, bending, manual dexterity, reaching, visual acuity, and lifting up to 10lbs.

Employer Rights

This job description does not list all duties. Management may assign other duties. Winebow reserves the right to revise the description at any time. Employment is by mutual consent and not a contract.