Lux Wine CX Specialist - Client Care & Quick Resolutions

Winebow, Inc.; Illinois; On-site; USD 35,000 - 45,000; Full time

Job summary

Winebow, Inc. in the United States is seeking a dedicated Customer Service Representative to enhance our commitment to outstanding service. Responsibilities include assisting customers with orders, product inquiries, and resolving issues swiftly.

The ideal candidate will have at least two years of customer service experience and proficiency in Microsoft Office. A passion for wine and luxury goods is preferred. Join us in fostering a culture of inclusion and delivering exceptional service.

Qualifications

• Minimum two years of customer service experience.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Experience in the luxury goods sector is a plus.

Responsibilities

• Deliver outstanding customer service to clients.
• Resolve product or service issues promptly.
• Process routine and special customer orders.
• Maintain knowledge of Winebow products.
• Assist Sales staff with customer communication.

Skills

Customer service

Interpersonal skills

Communication skills

Proficiency with Microsoft Office

Wine knowledge

Education

High School Diploma or GED

College degree (preferred)

Job description

Winebow, Inc. in the United States is seeking a dedicated Customer Service Representative to enhance our commitment to outstanding service. Responsibilities include assisting customers with orders, product inquiries, and resolving issues swiftly.

The ideal candidate will have at least two years of customer service experience and proficiency in Microsoft Office. A passion for wine and luxury goods is preferred. Join us in fostering a culture of inclusion and delivering exceptional service.