Luxury Wellness Concierge | Client Experience & Sales

LPRG IP, LLC; Greenwich (CT); On-site; USD 28,000 - 34,000; Full time

Job summary

Attune Wellness Med Spa is seeking a Wellness Concierge for Greenwich Med Spa and Stamford flagship location. The role focuses on delivering a warm, elevated client experience from check-in to check-out, while driving retail, memberships, and rebooking through strong sales acumen and hospitality.

The ideal candidate will thrive in a forward-facing environment, love skincare, and maintain professional client interactions.

Qualifications

• Minimum 1+ year working in a reception or front desk hospitality role, preferably within a med spa, aesthetics, wellness, and luxury service environment
• Forward-facing sales enthusiast with a genuine passion for skincare, aesthetics, and wellness
• Strong sales acumen with a proven ability to educate clients, recommend services/products, and drive retail, membership, and rebooking goals
• Highly customer-service oriented, with a polished, professional, and welcoming demeanor
• Experience utilizing client appointment booking systems and POS checkout systems; hands-on experience with Zenoti strongly preferred
• Experience with retail sales, client education, and upselling—ideally within beauty and skincare
• Ability to meet U.S. employment eligibility and work requirements

Responsibilities

• Represent the Attune values and culture at all times while maintaining deep knowledge of all clinic services, technologies, skincare products, pricing, and policies; confidently communicate this information to clients, team members, and stakeholders
• Serve as a front-facing brand ambassador, delivering a warm, elevated, and sales-savvy client experience from check-in to check-out
• Exhibit strong computer and technical proficiency, including Zenoti (preferred) for scheduling, client profiles, memberships, POS transactions, and reporting; support daily revenue balancing, client billing, and invoice correspondence
• Maintain meticulous, confidential, and accurate client records in compliance with HIPAA and privacy regulations
• Support retail and treatment inventory management, system updates, and data accuracy for client information storage and security
• Effectively multitask and prioritize administrative responsibilities alongside direct client interactions without compromising service quality or sales opportunities
• Demonstrate exceptional written and verbal communication skills, especially during client engagement, consultations, conflict resolution, and follow-up
• Consistently uphold punctuality, accountability, and reliability, while accommodating unique client needs whenever possible
• Oversee daily front desk operations, including client scheduling, check-outs, and reception flow, ensuring a clean, polished, and welcoming environment
• Collaborate cross-functionally with providers, FOH, and leadership to ensure seamless service delivery and optimal business flow
• Address client concerns with empathy, professionalism, and proactive problem-solving; partner with management on prevention strategies to enhance the overall client experience
• Build strong client relationships through personalized service, hospitality, and loyalty-building techniques—anticipating needs and creating memorable experiences
• Actively support spa marketing initiatives, community engagement, and client retention efforts by sharing insights and recommendations
• Stay current on skincare trends, spa services, and industry best practices to continually elevate service and sales performance
• Consistently meet or exceed goals related to client satisfaction, retail sales, membership acquisition/renewals, and rebooking
• Assist leadership with process improvements and support onboarding and training of new team members as needed

Skills

Reception experience

Sales mindset

Sales acumen

Customer service

Zenoti experience

Upselling

Beauty/skincare knowledge

Tools

Zenoti

Job description

Attune Wellness Med Spa is seeking a Wellness Concierge for Greenwich Med Spa and Stamford flagship location. The role focuses on delivering a warm, elevated client experience from check-in to check-out, while driving retail, memberships, and rebooking through strong sales acumen and hospitality.

The ideal candidate will thrive in a forward-facing environment, love skincare, and maintain professional client interactions.