Elevated Aesthetic Wellness Concierge

Attune Med Spa; Greenwich (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Attune Med Spa is seeking a Wellness Concierge to oversee the Greenwich/Stamford front desk, ensuring every guest enjoys an elevated, white-glove experience from check‑in to check‑out.

The ideal candidate has 1+ year in a med spa or luxury service front desk, a passion for skincare, strong sales skills, and familiarity with Zenoti to manage bookings, memberships, and POS. Join a female-led brand focused on integrity, authenticity, support, and passion.

Qualifications

• Minimum 1+ year working in a reception/front desk role, preferably within a med spa, aesthetics, wellness, or luxury service environment.
• Forward-facing sales enthusiast with a genuine passion for skincare, aesthetics, and wellness.
• Strong sales acumen with ability to educate clients, recommend services/products, and drive retail, membership, and rebooking goals.
• Highly customer-service oriented with a polished, professional, and welcoming demeanor.
• Experience utilizing client appointment booking systems and POS checkout systems; hands-on experience with Zenoti strongly preferred.
• Experience with retail sales, client education, and upselling—ideally within beauty and skincare.
• Ability to meet U.S. employment eligibility and work requirements.

Responsibilities

• Represent the Attune values and culture at all times while maintaining knowledge of all clinic services, technologies, skincare products, pricing, and policies; confidently communicate this information to clients, team members, and stakeholders.
• Serve as a front-facing brand ambassador, delivering a warm, elevated, and sales‑savvy client experience from check-in to check-out.
• Exhibit strong computer and technical proficiency, including Zenoti for scheduling, client profiles, memberships, POS transactions, and reporting; support daily revenue balancing, client billing, and invoice correspondence.
• Maintain meticulous, confidential, and accurate client records in compliance with HIPAA and privacy regulations.
• Support retail and treatment inventory management, system updates, and data accuracy for client information storage and security.
• Multitask and prioritize administrative responsibilities alongside direct client interactions without compromising service quality or sales opportunities.
• Demonstrate exceptional written and verbal communication skills, especially during client engagement, consultations, conflict resolution, and follow‑up.
• Uphold punctuality, accountability, and reliability, while accommodating unique client needs whenever possible.
• Oversee daily front desk operations, including client scheduling, check‑outs, and reception flow, ensuring a clean, polished, and welcoming environment.
• Collaborate cross‑functionally with providers, FOH, and leadership to ensure seamless service delivery and optimal business flow.
• Address client concerns with empathy, professionalism, and proactive problem‑solving; partner with management on prevention strategies to enhance the overall client experience.
• Build strong client relationships through personalized service, hospitality, and loyalty‑building techniques—anticipating needs and creating memorable experiences.
• Actively support spa marketing initiatives, community engagement, and client retention efforts by sharing insights and recommendations.
• Stay current on skincare trends, spa services, and industry best practices to continually elevate service and sales performance.
• Consistently meet or exceed goals related to client satisfaction, retail sales, membership acquisition/renewals, and rebooking.
• Assist leadership with process improvements and support onboarding and training of new team members as needed.

Skills

Front desk hospitality

Sales enthusiasm

Customer service

Skincare knowledge

Zenoti experience

Tools

Zenoti

Job description

Attune Med Spa is seeking a Wellness Concierge to oversee the Greenwich/Stamford front desk, ensuring every guest enjoys an elevated, white-glove experience from check‑in to check‑out.

The ideal candidate has 1+ year in a med spa or luxury service front desk, a passion for skincare, strong sales skills, and familiarity with Zenoti to manage bookings, memberships, and POS. Join a female-led brand focused on integrity, authenticity, support, and passion.