Luxury Spa Wellness Concierge — Elevate Guest Experience

Carillon-Hotel-LLC; Miami Beach (FL); On-site; USD 21,000 - 33,000; Full time

Job summary

Carillon Miami Wellness Resort is seeking a Wellness Concierge to elevate guest journeys through pre-arrival care, seamless bookings, expert guidance, and flawless service while driving spa sales. The WC will explain services to guests, check in/out of all spa experiences, and ensure operations align with Carillon policies and luxury standards.

The role requires a professional demeanor, strong English communication, and flexibility to work weekends/holidays, with ongoing training in health and

Qualifications

• Experience in hospitality or spa guest services preferred.
• Ability to explain services and classes to guests clearly.
• Willingness to learn and participate in ongoing training.

Responsibilities

• Explain services/classes to guests in an enthusiastic manner.
• Check in/out guests' spa services professionally.
• Maintain cleanliness and adhere to hotel standards.
• Report safety hazards and follow management guidance.

Skills

Guest services

English communication

Sales awareness

Computer literacy

Flex schedule

Education

Health Education background

Hospitality background

Job description

Carillon Miami Wellness Resort is seeking a Wellness Concierge to elevate guest journeys through pre-arrival care, seamless bookings, expert guidance, and flawless service while driving spa sales. The WC will explain services to guests, check in/out of all spa experiences, and ensure operations align with Carillon policies and luxury standards.

The role requires a professional demeanor, strong English communication, and flexibility to work weekends/holidays, with ongoing training in health and