Luxury Watch Technician & Client Experience Concierge

Audemars Piguet; Los Angeles (CA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Bonus

Job summary

Audemars Piguet Los Angeles boutique is seeking a Boutique Technical Advisor to deliver expert technical support and premium after-sales service for luxury timepieces. You will support boutique performance by contributing to sales activities, promoting brand values and ensuring accurate, efficient task completion aligned with business goals.

The role involves watch inspections, bracelet adjustments, IT system usage (M3, UltraQuick, CRM), and strong client relationship building to enhance the

Qualifications

• Watchmaking expertise and relevant technical skills are required.
• Strong communication and excellent customer service abilities.
• Knowledge of luxury watch brands and after-sales processes.
• Experience operating CRM systems and repair tracking is helpful.

Responsibilities

• Diagnose technical issues during watch inspections and identify needed repairs.
• Monitor repair progress by analyzing daily reports across boutiques and CS centers.
• Perform basic services: bracelet adjustments, battery changes, time setting, water resistance checks.
• Manage repair-related inventory, stock control and procurement activities.
• Provide accurate product information and premium service to clients throughout after-sales.

Skills

Watchmaking

Technical skills

Customer service

Communication

Tools

M3

UltraQuick

CRM platforms

Job description

Audemars Piguet Los Angeles boutique is seeking a Boutique Technical Advisor to deliver expert technical support and premium after-sales service for luxury timepieces. You will support boutique performance by contributing to sales activities, promoting brand values and ensuring accurate, efficient task completion aligned with business goals.

The role involves watch inspections, bracelet adjustments, IT system usage (M3, UltraQuick, CRM), and strong client relationship building to enhance the