Boutique Technical Advisor

Audemars Piguet; Los Angeles (CA); On-site; USD 55,000 - 62,000; Full time

Job summary

Audemars Piguet invites applications for a Boutique Technical Advisor at AP House Los Angeles. You will deliver expert technical support and after-sales coordination to create memorable guest experiences in a luxury retail setting.

Responsibilities include diagnosing issues, coordinating repairs, basic technical services, and leveraging CRM platforms. The role supports boutique performance, promotes brand values, and offers a competitive compensation package with bonus eligibility.

Qualifications

• Watchmaker certification preferred.
• Technical skills and related experience required.
• Knowledge of new luxury watches and vintage pieces.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct watch inspections to diagnose issues and identify repairs.
• Monitor interventions via daily reports synchronized between boutiques and Customer Service Centers.
• Perform bracelet adjustments, battery changes, time setting, and testing for waterproofness and accuracy.
• Utilize M3, UltraQuick, and CRM systems for after-sales operations and inventory management.
• Deliver exceptional customer service with accurate information and professional support.
• Build strong relationships with clients to ensure a personalized, premium experience.
• Assist sales by providing product information and recommendations.
• Contribute to CRM initiatives including data collection and customer engagement.
• Participate in internal and external events.

Skills

Watchmaking knowledge

Technical expertise

Customer service

Communication skills

Education

WOSTEP / SAWTA / AWCI 21 or equivalent

Tools

M3 system

UltraQuick

CRM platforms

Job description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

An exciting opportunity to join the team at AP House Los Angeles. As the Boutique Technical Advisor, you will play a key role in creating exceptional and memorable experiences for every guest.

The Boutique Technical Advisor is responsible for enhancing the client experience through expert technical support and after-sales service coordination for Audemars Piguet timepieces. The position supports boutique performance by contributing to sales activities, promoting brand values and products, and ensuring all assigned tasks are completed accurately, efficiently, and in alignment with business objectives.

RESPONSIBILITIES:

• Conduct watch inspections to diagnose technical issues and identify necessary repairs or interventions.
• Monitor and follow up on interventions for Audemars Piguet watches by analyzing daily reports synchronized between boutiques and Customer Service Centers.
• Perform basic technical services, including bracelet adjustments and replacements, battery changes, time setting, and waterproofness and accuracy testing.
• Demonstrate proficiency in technical and IT systems related to after-sales operations, including M3, UltraQuick, and CRM platforms. Manage repair-related inventory, including stock control and procurement activities.
• Deliver exceptional customer service by providing accurate, reliable, and professional support to clients.
• Build and maintain strong relationships with prospects and clients, ensuring a personalized and premium customer experience.
• Support sales activities by processing transactions and providing product information and recommendations to customers.
• Actively contribute to CRM initiatives, including data collection, customer engagement, and the coordination of after-sales service activities.
• Participate with internal and external events.

Qualifications

• Watchmaker with WOSTEP, SAWTA, AWCI 21 or similar certification highly preferred.
• Technical skills and related experience required.
• Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry.
• Excellent communication skills, both written and verbal.

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.The salary range for this position is $40.00 - $45.00 per hour.This role is eligible for bonus. Salary will be based on relevant skills and experience.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.