Premium Luxury Watch Technician & Guest Advisor

Audemars Piguet; Los Angeles (CA); On-site; USD 55,000 - 62,000; Full time

Job summary

Audemars Piguet invites applications for a Boutique Technical Advisor at AP House Los Angeles. You will deliver expert technical support and after-sales coordination to create memorable guest experiences in a luxury retail setting.

Responsibilities include diagnosing issues, coordinating repairs, basic technical services, and leveraging CRM platforms. The role supports boutique performance, promotes brand values, and offers a competitive compensation package with bonus eligibility.

Qualifications

• Watchmaker certification preferred.
• Technical skills and related experience required.
• Knowledge of new luxury watches and vintage pieces.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct watch inspections to diagnose issues and identify repairs.
• Monitor interventions via daily reports synchronized between boutiques and Customer Service Centers.
• Perform bracelet adjustments, battery changes, time setting, and testing for waterproofness and accuracy.
• Utilize M3, UltraQuick, and CRM systems for after-sales operations and inventory management.
• Deliver exceptional customer service with accurate information and professional support.
• Build strong relationships with clients to ensure a personalized, premium experience.
• Assist sales by providing product information and recommendations.
• Contribute to CRM initiatives including data collection and customer engagement.
• Participate in internal and external events.

Skills

Watchmaking knowledge

Technical expertise

Customer service

Communication skills

Education

WOSTEP / SAWTA / AWCI 21 or equivalent

Tools

M3 system

UltraQuick

CRM platforms

Job description

Audemars Piguet invites applications for a Boutique Technical Advisor at AP House Los Angeles. You will deliver expert technical support and after-sales coordination to create memorable guest experiences in a luxury retail setting.

Responsibilities include diagnosing issues, coordinating repairs, basic technical services, and leveraging CRM platforms. The role supports boutique performance, promotes brand values, and offers a competitive compensation package with bonus eligibility.