Luxury Watch Service Coordinator

Richemont Iberia SL; New York (NY); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

A.Lange and Sohne in New York City is seeking a Customer Service Advisor to lead daily operations of the service/repair workshop within the flagship boutique. You will coordinate shipments, liaise with watchmakers, boutique teams and clients, and ensure brand standards and reporting are met.

The role requires 3+ years in luxury/service admin, a can-do attitude, and strong organizational skills. Proficiency with MS Office and SAP is preferred; flexibility to adapt to boutique schedules is

Qualifications

• Bachelor’s degree preferred; strong admin experience in luxury sector preferred.
• 3+ years in luxury/timepiece or service admin.
• Highly organized with ability to manage multiple priorities.
• Detail oriented with discretion and integrity.

Responsibilities

• Serve as liaison between management, watchmakers, teams and clients.
• Support day-to-day admin and workshop operations.
• Coordinate incoming/outgoing service/repair shipments and tracking.
• Maintain front and back-of-boutique workshop organization per brand standards.
• Provide timely, professional communication with clients and teams.
• Prepare weekly reports and assist with special projects as needed.

Skills

Luxury client experience

Education

Bachelor's degree

Tools

SAP

Microsoft Excel

Job description

A.Lange and Sohne in New York City is seeking a Customer Service Advisor to lead daily operations of the service/repair workshop within the flagship boutique. You will coordinate shipments, liaise with watchmakers, boutique teams and clients, and ensure brand standards and reporting are met.

The role requires 3+ years in luxury/service admin, a can-do attitude, and strong organizational skills. Proficiency with MS Office and SAP is preferred; flexibility to adapt to boutique schedules is