Luxury Watch Aftercare & Client Experience Lead

brobstongroup.com - Jobboard; Alpharetta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Service Consultant in Alpharetta, Georgia. This role coordinates aftercare service orders, ensuring top-tier client service and operational efficiency while overseeing repair workflows and spare parts management.

The ideal candidate will possess experience with luxury watches and strong communication skills, alongside the ability to implement process improvements. Flexible hours including nights and weekends will be expected.

Qualifications

• Experience with luxury watches and technical knowledge of timepieces.
• Strong communication and interpersonal skills.
• Project, planning, change and time management capabilities.

Responsibilities

• Coordinate and prioritize service orders and oversee the client repairs process.
• Provide exceptional client service including status updates and client outreach.
• Manage spare parts catalogue and maintain organization of the Aftercare area.

Skills

Experience with luxury watches

Strong communication skills

IT literacy

Project and time management

Flexible availability

Job description

brobstongroup.com - Jobboard is seeking a Service Consultant in Alpharetta, Georgia. This role coordinates aftercare service orders, ensuring top-tier client service and operational efficiency while overseeing repair workflows and spare parts management.

The ideal candidate will possess experience with luxury watches and strong communication skills, alongside the ability to implement process improvements. Flexible hours including nights and weekends will be expected.