Luxury Visual Merchandising Lead - Client Experience

Ana-Luisa; Indianapolis (IN); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO & holidays

Employee discount

Job summary

Ana Luisa in Indianapolis (Keystone Mall) is seeking a poised Floor Lead, Merchandising to shape the in-store experience. You will lead with presence on the sales floor, elevate client service, and partner with leadership to ensure displays and client journeys reflect the brand’s refined aesthetic.

This role centers on visual merchandising, events, and high‑touch clienteling, with focus on inventory accuracy, floorset timing, and brand storytelling.

Qualifications

• Experience in retail leadership, ideally within jewelry or luxury environments.
• Nuanced understanding of client experience and elevated service standards.
• Strong commercial acumen paired with an intuitive, brand-led mindset.
• Polished communication and leadership presence.

Responsibilities

• Lead with presence on the sales floor, inspiring the team to exceed performance goals while delivering exceptional service.
• Own in-store merchandising and floor sets with precise timing.
• Provide elevated client experience and host in-store events to strengthen brand affinity.
• Ensure inventory accuracy and smooth daily operations.

Skills

Retail leadership

Luxury retail

Client experience

Brand mindset

Communication

Shopify

Google Workspace

Flexibility

Tools

Shopify

Google Workspace

Job description

Ana Luisa in Indianapolis (Keystone Mall) is seeking a poised Floor Lead, Merchandising to shape the in-store experience. You will lead with presence on the sales floor, elevate client service, and partner with leadership to ensure displays and client journeys reflect the brand’s refined aesthetic.

This role centers on visual merchandising, events, and high‑touch clienteling, with focus on inventory accuracy, floorset timing, and brand storytelling.