Luxury Retail Keyholder & Client Experience Lead

Ana Luisa; Indianapolis (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Floating holidays

Training & development

Employee discount

Welcome gift card

Job summary

Ana Luisa Keystone Crossing in Indianapolis seeks a FT Keyholder to serve as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the store's daily success.

Partner with leadership to uphold luxury standards, drive sales, and foster a welcoming, service-driven environment through bespoke service and strong product knowledge.

Qualifications

• 1+ year of retail leadership or keyholder experience, preferably within luxury or premium retail
• Proven ability to drive sales performance and deliver exceptional client experiences
• Passion for fine jewelry, styling, and luxury service
• Strong communication, organizational, and problem-solving skills
• Familiarity with Shopify, Google Workspace, and inventory systems preferred
• Flexibility to work evenings, weekends, holidays, and maintain open availability
• Open availability required

Responsibilities

• Foster a collaborative and inclusive store culture rooted in positivity, teamwork, and excellence
• Support the coaching and daily development of team members through motivation, product knowledge, and leadership on the sales floor
• Lead by example in delivering elevated client experiences and upholding luxury service standards
• Communicate store goals, KPIs, and brand initiatives clearly and effectively
• Drive sales performance through personalized styling, authentic relationship building, and client-first service
• Deliver bespoke service and elevated experiences that cultivate long‑term clientele and brand loyalty
• Support the achievement of store KPIs, including conversion, AOV, UPT, and client retention
• Assist with in‑store events and client experiences that strengthen community engagement and brand affinity
• Utilize Custom Jewelry and Permanent Jewelry services to create memorable and personalized client moments
• Support daily store operations, including opening and closing procedures, transactions, returns, and inventory management
• Maintain exceptional visual merchandising and presentation standards aligned with brand expectations
• Participate in inventory counts, shipment processing, replenishment, and stock organization
• Uphold operational procedures, compliance standards, and overall store organization with strong attention to detail

Skills

Retail leadership

Client service

Communication

Organization

Problem solving

Shopify

Google Workspace

Inventory systems

Tools

Shopify

Google Workspace

Inventory systems

Job description

Ana Luisa Keystone Crossing in Indianapolis seeks a FT Keyholder to serve as a brand ambassador and leadership presence on the sales floor, delivering elevated client experiences while supporting the store's daily success.

Partner with leadership to uphold luxury standards, drive sales, and foster a welcoming, service-driven environment through bespoke service and strong product knowledge.