Assistant Store Manager-Luxury Jewelry & Client Experience

Ana Luisa; Indianapolis (IN); On-site; USD 65,000 - 70,000; Full time

Job summary

Ana Luisa, a luxury jewelry brand, is seeking an Assistant Store Manager for Keystone Mall in Indianapolis. You will partner with the Store Manager to drive sales, lead a boutique team, and ensure exceptional client experiences in a fast-paced luxury environment.

The role emphasizes talent development, clienteling, events support, inventory control, and brand standards. 2+ years of leadership experience, flexible scheduling, and competitive compensation are offered.

Qualifications

• 2+ years of retail leadership experience, preferably within luxury or premium retail.
• Proven success driving sales performance and achieving KPIs
• Strong leadership, coaching, and clienteling expertise
• Passion for fine jewelry, styling, and delivering elevated luxury experiences
• Strong business acumen with exceptional organizational skills and attention to detail
• Proficiency in Shopify, Google Workspace, and inventory management systems
• Polished communication skills with a refined, client-focused presence
• Flexibility to work evenings, weekends, and holidays as business needs require

Responsibilities

• Partner closely with the Store Manager to lead, inspire, and develop a high-performing store team
• Support recruitment, onboarding, coaching, and ongoing development to cultivate a collaborative and service-driven culture
• Drive sales performance and KPI achievement, including conversion, AOV, UPT, client retention, and overall store profitability
• Deliver bespoke service and elevated client experiences that strengthen loyalty and cultivate long-term clientele
• Serve as a leadership presence on the sales floor, motivating the team to consistently exceed luxury service standards
• Support the planning and execution of in-store events and client experiences that drive community engagement and brand affinity
• Champion clienteling initiatives and leverage customer insights to elevate the client experience and support business growth
• Oversee operational excellence across front and back of house, including inventory management, omni-channel transactions, shipment processing, and store organization
• Maintain exceptional visual merchandising and presentation standards in alignment with brand expectations
• Partner with store leadership to optimize scheduling, team productivity, and overall business performance

Skills

Retail leadership

Sales performance focus

Leadership & coaching

Clienteling

Attention to detail

Communication

Tools

Shopify

Google Workspace

Inventory management systems

Job description

Ana Luisa, a luxury jewelry brand, is seeking an Assistant Store Manager for Keystone Mall in Indianapolis. You will partner with the Store Manager to drive sales, lead a boutique team, and ensure exceptional client experiences in a fast-paced luxury environment.

The role emphasizes talent development, clienteling, events support, inventory control, and brand standards. 2+ years of leadership experience, flexible scheduling, and competitive compensation are offered.