Luxury Village Homes Operations Lead

Montage Hotels & Resorts; Bluffton (SC); On-site; USD 45,000 - 75,000; Full time

Job summary

Montage International is seeking a Village Homes Operations Supervisor to support daily property operations for Residential and Village Homes, coordinating maintenance, housekeeping, and vendor relations while reporting to the Property Manager.

You will focus on improving guest and owner experiences, ensuring homes are well kept, organizing preventative maintenance, and training teams to uphold luxury standards.

Qualifications

• Ability to establish and maintain good working relationships with co-workers, support departments, property owners, and guests.
• Professional and personable demeanor.
• Enjoys a variety of tasks and being highly mobile.
• Excellent written/verbal communication, and organizational skills.
• Strong guest services and front facing training background.
• Past experience managing a variety of outside vendors such as contractors and interior designers preferred.
• Computer skills using Microsoft Office (Word, Excel, PowerPoint, Publisher) and Outlook, advanced preferred.
• Preferred experience using PMS.
• Property Management License/Certification preferred.

Responsibilities

• Inspect homes on a regular basis to ensure quality cleaning and maintenance standards are met to include: tracking preventative maintenance schedules, handle emergency services, coordinate housekeeping and maintenance services, and ensure the homes are in excellent condition.
• Assist Residential department with daily tasks such as: coordinating vendor appointments, conducting site visits, maintain organized and updated residential files, addressing and resolving owner and guest concerns, process billing and invoicing, and supporting maintenance and housekeeping departments.
• Assist with creating owner reservations and ensuring Synexis is updated.
• Facilitate new home installations including: install linen, coordinate cleaning, assist photoshoot, collect maintenance data, complete questionnaires, review punch lists, and assist vendor appointments and installs.
• Organize and coordinate preventative cleaning and maintenance schedules in coordination with other departments and reservation schedules.
• Continually train in new property management techniques to maximize guest, owner, and vendor satisfaction.
• Support all policies and procedures, and implement and train teams accordingly.
• Ensure best in class experiences for all guests and members.
• Implement luxury and unique touch points that is highly personable.

Skills

Relationship building

Communication skills

Mobility

Written/verbal communication

Guest services training

Vendor management

Microsoft Office proficiency

Education

Property Management License/Certification preferred

Tools

PMS

Microsoft Office (Word, Excel, PowerPoint, Publisher)

Outlook

Job description

Montage International is seeking a Village Homes Operations Supervisor to support daily property operations for Residential and Village Homes, coordinating maintenance, housekeeping, and vendor relations while reporting to the Property Manager.

You will focus on improving guest and owner experiences, ensuring homes are well kept, organizing preventative maintenance, and training teams to uphold luxury standards.