Assistant Manager, Village Homes

Montage International; Bluffton (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DTO Healthcare benefits

Health Savings Account

401(k) retirement plan

Daily Pay Opportunities

Banking and Investing Program

Fertility & Family Forming Assistance

Parental leave pay differential

Pet Insurance

Hotel discounts

Free meals

Fitness & wellness discounts

LinkedIn Learning membership

Hearts of Montage community engagement

Associate's events

Job summary

Montage International is seeking an Assistant Residential Manager to lead day-to-day operations of a portfolio of luxury private residences, ensuring exceptional homeowner and guest experiences. You will coordinate with resort departments and service partners, maintaining properties to brand standards while upholding confidentiality and discretion.

The role demands strong leadership, proactive problem solving, and a passion for high-end hospitality.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Property Management, or related field.
• Minimum 3–5 years of luxury hospitality, residential management, property management, or resort operations experience.
• Experience with high-net-worth homeowners and guests preferred.

Responsibilities

• Serve as trusted advisor and primary contact for homeowners on property matters.
• Coordinate homeowner arrivals, departures, and special requests for seamless ownership experience.
• Oversee routine inspections, preventive maintenance, and capital improvement projects.
• Manage vendor and contractor relationships ensuring quality, scope, budget, and timelines.
• Monitor property condition and implement enhancements to preserve value.
• Collaborate with Housekeeping, Engineering, Front Office, Recreation, Security, and F&B teams for seamless service.

Skills

Operations leadership

Owner relations

Interpersonal skills

Attention to detail

Problem solving

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Property management systems

Hospitality technology platforms

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Assistant Residential Manager

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage International, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage International is more than a job; it's a way of life. Don't just imagine the possibility - join us.

Assistant Residential Manager

The Assistant Residential Manager supports the Village Homes leadership team in the day-to-day management and operations of a portfolio of luxury private residences, ensuring an exceptional homeowner and guest experience through personalized service, proactive property oversight, and flawless operational execution. Serving as the primary liaison between homeowners, guests, resort departments, and service partners, this role ensures each residence is impeccably maintained, expertly managed, and consistently reflects the brand's luxury standards. The Assistant Residential Manager provides hands-on operational leadership while cultivating strong homeowner relationships and delivering the elevated service synonymous with a world-class luxury resort.

Your Leadership

• Serve as a trusted advisor and primary point of contact for homeowners regarding all property-related matters
• Coordinate homeowner arrivals, departures, and special requests to ensure a seamless ownership experience
• Anticipate homeowner needs and implement tailored solutions that exceed expectations
• Conduct regular homeowner outreach and property reviews to ensure satisfaction and identify enhancement opportunities
• Maintain strict confidentiality and professionalism in all homeowner interactions.
• Conduct routine inspections of residences, documenting findings, and implementing corrective action where necessary
• Coordinate preventive maintenance programs and oversee repairs, renovations, and capital improvement projects.
• Manage vendor and contractor relationships to ensure work is completed according to scope, budget, timeline, and luxury service standards
• Monitor property condition and provide recommendations to preserve and enhance property value.
• Ensure all residences are maintained in accordance with brand standards, safety requirements, and best operational practices
• Coordinate all pre-arrival and departure preparations for homeowners and rental guests
• Perform detailed post-departure inspections to ensure residences are restored to brand standards
• Verify residences are fully prepared, stocked, and inspection-ready prior to arrival
• Partner closely with Housekeeping, Engineering, Front Office, Recreation, Security, and Food & Beverage teams to deliver seamless service experiences
• Resolve guest and homeowner concerns promptly, professionally, and effectively
• Maintain oversight of online inventory, reservations systems, and property presentation platforms, conducting regular audits to ensure accuracy and consistency
• Review homeowner statements, reserve accounts, and property-related expenditures to ensure accuracy and transparency
• Review and approve invoices, work orders, purchase requests, and service contracts within established authority levels
• Monitor operating expenses and identify opportunities to improve efficiencies while protecting service standards
• Assist in the preparation of annual budgets, reserve planning, and capital expenditure forecasting
• Provide homeowners with detailed updates regarding maintenance projects, expenditures, and property performance
• Maintain compliance with all company policies, health and safety regulations, and operational procedures
• Ensure furnishings, fixtures, amenities, and owner inventory meet presentation standards at all times
• Promote a culture of excellence and attention to detail throughout all residential operations
• Provide day-to-day operational support for Residential Services, Housekeeping, and associated operational teams
• Participate in recruitment, onboarding, training, coaching, and performance development initiatives
• Promote accountability, engagement, and a culture of luxury service excellence
• Perform other duties as required

About You

• You are passionate about Operations within Residential
• You are a pro-active business partner
• You are open to learning, developing, and growing both yourself, personally, and helping others do the same
• You are trustworthy and have integrity

Must Haves

• Bachelor's degree in Hospitality Management, Business Administration, Property Management, or a related field preferred
• Minimum of 3-5 years of experience in luxury hospitality, residential management, property management, or resort operations
• Experience working within a luxury hotel, private club, branded residence, or ultra-luxury resort environment strongly preferred
• Exceptional interpersonal, communication, and relationship-building skills
• Strong understanding of luxury hospitality and residential property management operations
• Ability to manage multiple priorities while maintaining impeccable attention to detail
• Strong financial acumen, budgeting, and administrative skills
• Proficiency in Microsoft Office, property management systems, and hospitality technology platforms
• Proven ability to exercise sound judgment, professionalism, and discretion when dealing with high-net-worth homeowners and guests
• Ability to work flexible schedules, including evenings, weekends, and holidays when business needs require

You will Enjoy

• DTO (Discretionary Time Off) Healthcare benefits
• Health Savings Account and Flexible Spending Accounts
• 401[k] retirement plan with company matching, fully vested, and loan option
• Daily Pay Opportunities
• Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
• Fertility & Family Forming Assistance
• Parental leave pay differential
• Pet Insurance
• Hotel discounts
• Free meals
• Fitness & wellness discounts
• LinkedIn Learning membership
• Hearts of Montage community engagement
• Associate's events throughout the year

Physical Requirements

Must be able to sit at a desk for up to five (5) hours per day Walking and standing are required, and length of time may vary Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis Grasping, holding, sitting, walking, repetitive motions, bending over Ability to lift and carry up to 50 pounds

In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.