Luxury Front Office Leader — VIP Guest Experience

The Crescent Hotels Group; Houston (TX); On-site; USD 50,000 - 80,000; Full time

Job summary

The Crescent Hotels Group is seeking an Assistant Front Office Manager for a luxury Curio Collection by Hilton property in Houston. This hands-on leadership role oversees front desk operations, guest arrivals and departures, billing concerns, VIP experiences, and service recovery, while coaching the Front Office team to deliver exceptional hospitality.

Ideal candidates bring Front Office leadership experience, strong communication skills, and a customer-centric mindset.

Qualifications

• Leadership experience in a hotel Front Office environment.
• Strong communication and guest-service skills.
• Ability to coach, train, and develop a team.

Responsibilities

• Supervise Front Office team members and assist with scheduling and training.
• Monitor service standards and ensure seamless guest experiences across departments.

Skills

Leadership

Guest service

Team coaching

Front desk operations

Job description

The Crescent Hotels Group is seeking an Assistant Front Office Manager for a luxury Curio Collection by Hilton property in Houston. This hands-on leadership role oversees front desk operations, guest arrivals and departures, billing concerns, VIP experiences, and service recovery, while coaching the Front Office team to deliver exceptional hospitality.

Ideal candidates bring Front Office leadership experience, strong communication skills, and a customer-centric mindset.