Luxury Vehicle Concierge & Guest Experience Specialist

Fletcher Jones Imports; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Imports is seeking a Product Concierge to deliver an exceptional dealership experience from guest arrival through vehicle delivery. You will warmly welcome guests, coordinate with dealership teams to ensure vehicles are delivery-ready, and present a personalized orientation of vehicle features and connected services.

You will assist with Bluetooth setup, apps, driver profiles, and explain ownership benefits, warranties, and maintenance.

Qualifications

• Customer-focused approach to guest interactions.
• Strong communication skills and professional presentation.
• Ability to adapt to a luxury retail environment and explain features clearly.
• Proven ability to coordinate across multiple dealership departments.

Responsibilities

• Greet guests warmly and create a memorable first impression.
• Coordinate with Sales/Finance/Service/Parts to prep vehicles for delivery.
• Provide personalized vehicle orientation, highlighting features and services.
• Assist guests with Bluetooth pairing, apps, and driver profiles.
• Explain ownership benefits, warranties, maintenance, and roadside assistance.
• Follow up after delivery to address questions and reinforce product knowledge.
• Support Sales with demonstrations and maintain delivery records and admin tasks.

Skills

Customer service

Communication

Hospitality mindset

Team collaboration

Job description

Fletcher Jones Imports is seeking a Product Concierge to deliver an exceptional dealership experience from guest arrival through vehicle delivery. You will warmly welcome guests, coordinate with dealership teams to ensure vehicles are delivery-ready, and present a personalized orientation of vehicle features and connected services.

You will assist with Bluetooth setup, apps, driver profiles, and explain ownership benefits, warranties, and maintenance.