Luxury Vehicle Concierge & Guest Experience Specialist

Fletcher Jones Automotive Group; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

Fletcher Jones Imports in Colorado is seeking a Product Concierge to warmly welcome guests, coordinate with Sales, Finance, and Service, and ensure every vehicle is prepared for delivery. You will provide personalized feature walkthroughs, assist with connectivity and driver profiles, and explain ownership benefits and maintenance recommendations.

Join a luxury dealership environment where you’ll support the sales team, deliver demonstrations, and maintain accurate delivery records while

Qualifications

• Excellent communication and presentation skills
• Strong organizational skills with ability to coordinate multiple priorities
• Positive, professional attitude and polished appearance
• Comfortable learning new vehicle technology and connected services
• Collaborative team player across multiple dealership departments
• Dependable, detail-oriented, and committed to confidentiality
• Experience in hospitality, luxury retail, customer service, automotive sales support, or similar guest-focused environment preferred

Responsibilities

• Welcome guests with a warm, professional demeanor and create an exceptional first impression of the dealership.
• Coordinate with Sales, Finance, Service, Parts, and Detail to ensure every vehicle is fully prepared for delivery.
• Deliver a personalized vehicle orientation by demonstrating features, technology, safety systems, and connected services.
• Assist guests with Bluetooth pairing, mobile apps, driver profiles, and personalized vehicle settings.
• Review ownership benefits, warranty coverage, maintenance recommendations, and roadside assistance.
• Follow up after delivery to answer questions, reinforce product knowledge, and support guest satisfaction.
• Support the Sales team with vehicle demonstrations while maintaining accurate delivery documentation and records.
• Support the Sales team with administrative tasks as needed.

Job description

Fletcher Jones Imports in Colorado is seeking a Product Concierge to warmly welcome guests, coordinate with Sales, Finance, and Service, and ensure every vehicle is prepared for delivery. You will provide personalized feature walkthroughs, assist with connectivity and driver profiles, and explain ownership benefits and maintenance recommendations.

Join a luxury dealership environment where you’ll support the sales team, deliver demonstrations, and maintain accurate delivery records while