Luxury Travel Guest Experience Coordinator

Scott Dunn; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Travel perks/discounts

Health & Wellness Programs

401k program with matching

Job summary

Scott Dunn, part of Flight Centre Travel Group, is seeking a Guest Service Coordinator in New York City to deliver end-to-end travel experiences. You’ll support Travel Consultants while elevating every detail of the guest journey from booking through post-trip follow-up.

This dynamic, guest-facing role blends operational precision with personalized service in a fast-paced environment. If you thrive in luxury travel, excel at communication, and uphold impeccable service standards, you’ll be an

Qualifications

• Attention to detail with a focus on accuracy and ownership.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Excellent organizational and prioritization skills.
• Strong written and verbal communication skills.
• Confident and professional telephone manner.
• Self-motivated with a proactive and positive attitude.
• Ability to work toward team KPIs and performance targets.
• Understanding of luxury service standards and guest expectations.
• Previous experience in a customer-facing role in hospitality or travel.

Responsibilities

• Partner closely with Travel Consultants to align operational execution with sales.
• Coordinate additional trip elements including excursions, dining, and spa experiences.
• Deliver exceptional post-booking guest communication to support KPIs.
• Collaborate with Product Teams on new properties and concierge requirements.
• Manage bookings for ancillary services such as car hire, transfers, and insurance.
• Conduct post-trip calls and document guest feedback in internal systems.
• Resolve guest concerns following internal processes and standards.
• Ensure high service levels aligned with guest experience benchmarks.
• Verify all holiday arrangements, supplier bookings, and invoices for accuracy.
• Prepare guest travel documentation and confirmations.
• Act as a quality checker, identifying discrepancies and potential errors.
• Assist with collection of outstanding balances and guest information.
• Participate in supplier training and destination familiarization trips.
• Contribute to a safe, inclusive, and accessible work environment.

Skills

Attention to detail

Fast-paced environment

Organizational skills

Communication skills

Telephone manner

Proactive attitude

Team KPI focus

Luxury service standards

Customer-facing experience

Job description

Scott Dunn, part of Flight Centre Travel Group, is seeking a Guest Service Coordinator in New York City to deliver end-to-end travel experiences. You’ll support Travel Consultants while elevating every detail of the guest journey from booking through post-trip follow-up.

This dynamic, guest-facing role blends operational precision with personalized service in a fast-paced environment. If you thrive in luxury travel, excel at communication, and uphold impeccable service standards, you’ll be an