Luxury Travel Guest Experience Coordinator

StudentUniverse; California (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Reward & Recognition

Travel perks

Health benefits

401k program

Diversity & Inclusion

Job summary

Scott Dunn, part of Flight Centre Travel Group, is seeking a Guest Service Coordinator in Solana Beach, CA. You will support Travel Consultants, coordinate add-ons, and deliver end-to-end luxury travel experiences from booking through follow-up.

The role blends operational precision with personalized service, requiring a meticulous, proactive individual who thrives in a fast-paced environment and is passionate about luxury travel.

Qualifications

• Strong attention to detail with a focus on accuracy and ownership.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Excellent organizational and prioritization skills.
• Strong written and verbal communication skills.
• Confident and professional telephone manner.
• Self-motivated with a proactive and positive attitude.
• Ability to work toward team KPIs (KPIs).
• Understanding of luxury service standards and guest expectations.
• Previous experience in a customer-facing role (call center, hospitality, airlines, luxury retail, or guest relations).
• Passion for luxury travel is advantageous.

Responsibilities

• Partner closely with Travel Consultants to align operational execution with sales efforts, ensuring efficiency and accuracy.
• Coordinate additional trip elements including excursions, dining, and spa experiences.
• Deliver exceptional post-booking guest communication to support team KPIs and overall service standards.
• Collaborate with Product Teams on new properties and concierge requirements.
• Manage bookings for ancillary services such as car hire, upgrades, transfers, and insurance.
• Conduct post-trip calls and accurately document guest feedback in internal systems.
• Resolve guest concerns and elevate complaints following internal processes.
• Ensure a consistently high standard of service aligned with Net Promoter Score benchmarks.
• Verify all holiday arrangements, supplier bookings, and invoices for accuracy.
• Prepare high-quality guest documentation and travel confirmations.
• Act as a quality checker, identifying discrepancies and potential errors.
• Ensure timely collection of outstanding balances.
• Gather and accurately record all required guest information on behalf of Travel Consultants.
• Participate in supplier training, meetings, and destination familiarization trips.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Attention to detail

Fast-paced

Organizational skills

Verbal communication

Telephone etiquette

Self-motivated

KPI focus

Luxury service

Customer-facing experience

Job description

Scott Dunn, part of Flight Centre Travel Group, is seeking a Guest Service Coordinator in Solana Beach, CA. You will support Travel Consultants, coordinate add-ons, and deliver end-to-end luxury travel experiences from booking through follow-up.

The role blends operational precision with personalized service, requiring a meticulous, proactive individual who thrives in a fast-paced environment and is passionate about luxury travel.