Luxury Travel Guest Experience Coordinator

Scott Dunn

California (MO)

On-site

USD 52,000 - 54,000

Full time

4 days ago

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Benefits offered by this job

Travel perks/discounts

Health & Wellness Programs

Paid Time Off

401k with match

Diversity & Inclusion initiatives

Job summary

Scott Dunn, part of Flight Centre Travel Group USA, seeks a Guest Service Coordinator in Solana Beach, CA to deliver end-to-end luxury travel experiences. You’ll support Travel Consultants, coordinate bookings and amenities, and maintain high service standards in a fast-paced, guest-facing environment.

The role emphasizes precision, strong communication, and a proactive mindset to meet KPIs. You’ll engage with suppliers and internal teams, verify arrangements, and contribute to a welcoming,

Qualifications

Attention to detail with ownership in fast-paced settings.
Excellent organizational and prioritization skills.
Strong written and verbal communication abilities.
Previous customer-facing experience in hospitality, travel, or luxury retail.

Responsibilities

Partner with Travel Consultants to align operational execution with sales efforts.
Coordinate excursions, dining, and spa experiences for guests.
Manage bookings for ancillary services, upgrades, transfers, and insurance.
Deliver post-booking guest communication and support team KPIs.

Skills

Attention to detail

Fast-paced

Organizational skills

Communication skills

Telephone manner

Self-motivated

Team KPIs

Luxury service

Customer-facing experience

Luxury travel passion

Job description

The role emphasizes precision, strong communication, and a proactive mindset to meet KPIs. You’ll engage with suppliers and internal teams, verify arrangements, and contribute to a welcoming,

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