Luxury Travel Guest Services Coordinator

StudentUniverse; New York (NY); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Travel perks/discounts

401k program

Paid time off

Job summary

Scott Dunn, part of Flight Centre Travel Group, seeks a Guest Service Coordinator in New York, NY to support Travel Consultants and elevate every element of the guest journey from booking to post-trip follow-up. This role blends operational precision with personalized service in a luxury travel environment.

You will coordinate itineraries, excursions, and ancillary bookings while ensuring accuracy, timely communications, and a high standard of guest satisfaction through KPI-focused performance.

Qualifications

• Strong attention to detail and ownership.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Excellent organizational and prioritization skills.
• Strong written and verbal communication skills.
• Confident and professional telephone manner.
• Self-motivated with a proactive attitude.
• Ability to work toward team KPIs.

Responsibilities

• Partner closely with Travel Consultants to align operational execution with sales efforts, ensuring efficiency and accuracy.
• Coordinate additional trip elements including excursions, dining, and spa experiences.
• Deliver exceptional post-booking guest communication to support team KPIs and overall service standards.
• Collaborate with Product Teams on new properties and concierge requirements.
• Manage bookings for ancillary services such as car hire, upgrades, transfers, and insurance.
• Conduct post-trip calls and accurately document guest feedback in internal systems.
• Resolve guest concerns and elevate complaints following internal processes.
• Ensure a high standard of service aligned with Net Promoter Score benchmarks.

Skills

Attention to detail

Fast-paced environment

Organizational skills

Communication skills

Telephone manner

Proactive attitude

KPIs

Luxury travel knowledge

Job description

Scott Dunn, part of Flight Centre Travel Group, seeks a Guest Service Coordinator in New York, NY to support Travel Consultants and elevate every element of the guest journey from booking to post-trip follow-up. This role blends operational precision with personalized service in a luxury travel environment.

You will coordinate itineraries, excursions, and ancillary bookings while ensuring accuracy, timely communications, and a high standard of guest satisfaction through KPI-focused performance.