Luxury Travel Concierge — Guest Experience Lead

Flight Centre Careers Job Listings; California (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Travel perks/discounts

Health benefits

401k program

Paid Time Off

Diversity, Equity & Inclusion

Job summary

Flight Centre Travel Group USA seeks a Guest Service Coordinator in Solana Beach, CA. You will support Travel Consultants, coordinate add-ons, and ensure seamless guest experiences from booking to post-trip follow-up in a luxury travel setting.

Ideal candidates thrive in fast-paced environments, have strong organizational and communication skills, and are comfortable with high service standards and KPIs. Competitive benefits apply, with a focus on guest satisfaction and flawless execution.

Qualifications

• Strong attention to detail with a focus on accuracy and ownership.
• Excellent organizational and prioritization skills.
• Strong written and verbal communication skills.
• Confident and professional telephone manner.

Responsibilities

• Partner with Travel Consultants to align operations with sales targets.
• Coordinate excursions, dining, spa experiences and ancillary services.
• Deliver post-booking guest communications to support KPIs.
• Manage bookings for car hire, transfers, and insurance; verify invoices.

Skills

Attention to detail

Organizational skills

Communication skills

Telephone manner

Proactive attitude

Team KPI focus

Luxury service standards

Customer-facing experience

Job description

Flight Centre Travel Group USA seeks a Guest Service Coordinator in Solana Beach, CA. You will support Travel Consultants, coordinate add-ons, and ensure seamless guest experiences from booking to post-trip follow-up in a luxury travel setting.

Ideal candidates thrive in fast-paced environments, have strong organizational and communication skills, and are comfortable with high service standards and KPIs. Competitive benefits apply, with a focus on guest satisfaction and flawless execution.