Luxury Travel Guest Services Coordinator

Flight Centre Travel Group; San Diego (CA); On-site; USD 62,061,000 - 83,965,000; Full time

Benefits offered by this job

Travel perks/discounts

Health benefits

Paid time off

401k program with partial match

Diversity & Inclusion programs

Volunteer Day

Job summary

Flight Centre Travel Group is seeking a Guest Service Coordinator in Solana Beach, CA to support Travel Consultants and elevate every detail of the guest journey from booking through post-trip follow-up. The role blends operational precision with personalized service in a fast-paced, luxury travel environment.

You will coordinate excursions, dining, spa experiences, manage ancillary bookings, and ensure accurate guest documentation while contributing to high NPS standards.

Qualifications

• Strong attention to detail with ownership.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Excellent organizational and prioritization skills.
• Strong written and verbal communication skills.
• Confident and professional telephone manner.
• Self-motivated with a proactive and positive attitude.
• Ability to work toward team KPIs and performance targets.
• Understanding of luxury service standards and guest expectations.
• Previous experience in a customer-facing role (call center, hospitality, airlines, luxury retail, or guest relations).
• Passion for luxury travel is advantageous.

Responsibilities

• Partner closely with Travel Consultants to align operational execution with sales efforts, ensuring efficiency and accuracy.
• Coordinate additional trip elements including excursions, dining, and spa experiences.
• Deliver exceptional post-booking guest communication to support team KPIs and overall service standards.
• Collaborate with Product Teams on new properties and concierge requirements.
• Manage bookings for ancillary services such as car hire, upgrades, transfers, and insurance.
• Conduct post-trip calls and accurately document guest feedback in internal systems.
• Resolve guest concerns and escalation complaints following internal processes.
• Ensure a consistently high standard of service aligned with Net Promoter Score benchmarks.
• Verify all holiday arrangements, supplier bookings, and invoices for accuracy.
• Prepare high-quality guest documentation and travel confirmations.
• Act as a quality checker, identifying discrepancies and potential errors.
• Ensure timely collection of outstanding balances.
• Gather and accurately record all required guest information on behalf of Travel Consultants.
• Participate in supplier training, meetings, and destination familiarization trips.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Skills

Attention to detail

Organizational skills

Communication skills

Phone manner

Proactive attitude

Team KPIs

Luxury service

Customer-facing

Job description

Flight Centre Travel Group is seeking a Guest Service Coordinator in Solana Beach, CA to support Travel Consultants and elevate every detail of the guest journey from booking through post-trip follow-up. The role blends operational precision with personalized service in a fast-paced, luxury travel environment.

You will coordinate excursions, dining, spa experiences, manage ancillary bookings, and ensure accurate guest documentation while contributing to high NPS standards.