Luxury Travel Experience Architect - Remote

Manatal; New York (NY); À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

100% remote work environment

Professional growth opportunities

Travel perks & discounts

Team training & development

Résumé du poste

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from booking through post-trip follow-up, delivering a seamless, personalized experience.

This remote role requires excellent communication, strong travel knowledge, and a proactive, service-driven approach to manage inquiries, changes, and special requests while maintaining accurate records in our booking systems.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background within travel or hospitality is preferred.
• Highly organized with strong attention to detail.
• Comfortable using travel booking platforms and systems.

Responsabilités

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and problem-solving.
• Maintain documentation and update booking systems as required.

Connaissances

Excellent communication

Customer service

Highly organized

Tech-savvy

Multitasking

Travel enthusiasm

Outils

Booking platforms

Description du poste

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant - Customer Experience to support clients from booking through post-trip follow-up, delivering a seamless, personalized experience.

This remote role requires excellent communication, strong travel knowledge, and a proactive, service-driven approach to manage inquiries, changes, and special requests while maintaining accurate records in our booking systems.