Luxury Timepiece Service Coordinator

Tourneau|Bucherer; New York (NY); On-site; USD 32,000 - 36,000; Full time

Job summary

Bucherer is seeking an Expeditor in New York to coordinate the administrative movement of client timepieces as they move through the service journey. You will ensure accurate documentation and secure handling while collaborating closely with the service team, store operations, and corporate support.

The role emphasizes exceptional attention to detail, strong systems proficiency, and a commitment to luxury service in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• Strong attention to detail and accuracy.
• Experience with ERP/CRM systems preferred.

Responsibilities

• Coordinate the administrative movement of client timepieces through the service process.
• Maintain repair records and update status in internal systems.
• Ensure documentation, estimates, approvals, invoices, and service records are complete and compliant.
• Collaborate with Service, Store Operations, and corporate support for smooth repair journeys.
• Prepare incoming/outgoing service shipments with proper security and documentation.

Skills

Attention to detail

Organization

Communication

Customer service

Education

Bachelor's degree preferred

Tools

Microsoft Dynamics 365

Salesforce

Inventory management systems

Job description

Bucherer is seeking an Expeditor in New York to coordinate the administrative movement of client timepieces as they move through the service journey. You will ensure accurate documentation and secure handling while collaborating closely with the service team, store operations, and corporate support.

The role emphasizes exceptional attention to detail, strong systems proficiency, and a commitment to luxury service in a fast-paced environment.