Luxury Timepiece Concierge & Client Experience Lead

The Watches of Switzerland Group; Greenwich (CT); On-site; USD 42,000 - 66,000; Full time

Job summary

The Watches of Switzerland Group seeks a Patek Philippe Advisor to deliver an exceptional luxury client experience in the Greenwich showroom. You will listen to clients, build relationships, and present timepieces with storytelling and technical detail to create a memorable hospitality experience.

Requirements include 1 year luxury sales experience and a High School Diploma. Strong communication, interpersonal, and organizational skills are essential to thrive in a fast-paced environment.

Qualifications

• 1 year luxury sales experience or similar required.
• High School Diploma required.
• Excellent storytelling and client service skills essential.

Responsibilities

• Deliver seamless client experience with elevated hospitality.
• Present products with storytelling and technical detail.
• Develop and maintain client relationships using CRM.
• Maintain product knowledge of brands and showroom pieces.
• Uphold professional integrity and company guidelines.
• Support showroom hospitality and teamwork.
• Handle client repairs when needed.
• Meet KPIs and adhere to dress code.

Skills

Storytelling

Timepieces passion

Client service

Interpersonal skills

Team player

Multitasking

Communication skills

Organizational skills

Education

High School Diploma

Tools

MS Office

Job description

The Watches of Switzerland Group seeks a Patek Philippe Advisor to deliver an exceptional luxury client experience in the Greenwich showroom. You will listen to clients, build relationships, and present timepieces with storytelling and technical detail to create a memorable hospitality experience.

Requirements include 1 year luxury sales experience and a High School Diploma. Strong communication, interpersonal, and organizational skills are essential to thrive in a fast-paced environment.