Luxury Timepiece Boutique Sales Consultant

Richemont; New York (NY); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days off

Job summary

Richemont in New York seeks a Boutique Sales Associate to professionally represent the brand, drive sales, and deliver the highest standard of client experience in-store and at events.

You will nurture client relationships using CRM tools, balance local initiatives with product delivery goals, negotiate with confidence, and maintain a polished, brand-aligned appearance.

A Bachelor’s degree and 5+ years in luxury retail timepieces are preferred; availability for flexible schedules is expected.

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury client experience.
• Bachelor’s Degree is required.
• 5+ years of prior work experience in timepiece related field.
• Exhibits critical thinking and is solution oriented.
• Availability and flexibility to work changing Boutique schedules.
• Strong verbal, written and organizational skills.
• Proficiency with MS Office, Excel software required.
• Secondary language is a plus.

Responsibilities

• Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
• Represent the brand professionally per group sales policies and operations regulations.
• Be attentive, responsive, and versatile to client requests, coordinating with management on local initiatives, deliveries, and product expectations.
• Consistently achieve/exceed individual & Boutique monthly sales targets as directed by management.
• Provide excellent client experience with courtesy and professionalism in-store and at events.
• Lead and manage all steps of the sale professionally per brand policy.
• Negotiate and handle objections with ease.
• Identify potential sales leads; follow-up to generate selling opportunities at the Boutique.
• Participate in networking events to generate traffic and brand exposure.
• Maintain CRM efficiency and build lasting business relationships.
• Internal and external professional communication via telephone, email, and SMS.
• Maintain a precise and efficient business schedule including tasks, appointments, and boutique duties.
• Strong CRM background with ability to analyze client data to generate sales.
• Capture consistent, accurate client data to build relationships that result in sales.
• Resolve client issues/concerns and escalate to Management as needed.
• Partner with Management to support in-store and offsite events and networking.
• Represent the brand in a polite and professional manner per Richemont and A. Lange & Söhne guidelines.
• Adhere to social media guidelines and communications policies.
• Maintain presentable attire and professional language in boutique and official business.

Skills

Luxury client experience

MS Office proficiency

Strong communication

Organization

Flexibility

Secondary language is a plus

Education

Bachelor’s Degree

Tools

MS Office

Excel

Job description

Richemont in New York seeks a Boutique Sales Associate to professionally represent the brand, drive sales, and deliver the highest standard of client experience in-store and at events.

You will nurture client relationships using CRM tools, balance local initiatives with product delivery goals, negotiate with confidence, and maintain a polished, brand-aligned appearance.

A Bachelor’s degree and 5+ years in luxury retail timepieces are preferred; availability for flexible schedules is expected.