Luxury Sunset Bar Server – Beachfront Guest Experience

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Paid time off

Employee meals

Job summary

Naples Beach Club, A Four Seasons Resort, seeks a professional Server to deliver exceptional dining experiences at Sunset Bar and associated outlets in a luxury resort setting. You will apply in-depth knowledge of food, wine, spirits, and preparation methods to ensure guest satisfaction and upsell opportunities.

The role requires 2+ years of serving in luxury environments, strong interpersonal skills, and fluency in English.

Qualifications

• 2+ years of serving experience.
• Working knowledge of Micros POS is preferred.
• Strong interpersonal and personal presentation skills.
• Guest-focused mentality and understanding the importance of guest's preferences.
• Strong problem‑solving, decision‑making and conflict resolution skills.
• Fluency in English is required for this location.

Responsibilities

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sale system; check completed orders with the guest's original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

Skills

Serving experience

Micros POS

Interpersonal skills

Guest focus

Problem solving

English fluency

Work authorization

Tools

Micros POS

Job description

Naples Beach Club, A Four Seasons Resort, seeks a professional Server to deliver exceptional dining experiences at Sunset Bar and associated outlets in a luxury resort setting. You will apply in-depth knowledge of food, wine, spirits, and preparation methods to ensure guest satisfaction and upsell opportunities.

The role requires 2+ years of serving in luxury environments, strong interpersonal skills, and fluency in English.