Luxury Hotel Server - Wine & Guest Experience

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Naples Beach Club, a Four Seasons Resort, is seeking a server to deliver exceptional dining experiences in a luxury setting. You will rely on deep knowledge of food, wine, and cocktails to inform guests and elevate their experience.

The role requires strong guest service underpinned by knowledge of preparation methods and menu details. The position involves standing for long periods, handling orders via Micros POS, and collaborating with kitchen staff to ensure accuracy and guest satisfaction.

Qualifications

• 2+ years of serving experience, ideally in a luxury hotel or high-end restaurant.
• Working knowledge of Micros POS system.
• Strong interpersonal and presentation skills are required.
• Guest-focused mentality and understanding of guest preferences.
• Ability to stand for 8+ hours and lift up to 50 lbs.
• Fluency in English is required for this location and US work authorization.

Responsibilities

• Create a wonderful dining experience with expert knowledge of food, wine, spirits, and drinks, and about menu items and prep methods.
• Communicate guest orders to the kitchen via POS, verify orders with guests, anticipate needs, and offer suggestions.
• Deliver and clear guest food and assist with guest needs during service.
• Upsell wine and food to reach department sales goals.
• Close guest checks accurately and process payments.
• Provide fast, courteous service while adhering to state alcohol laws and Four Seasons standards.
• Follow health and safety regulations, restaurant standards, and daily side work.
• Ensure guests are greeted promptly and courteously with eye contact and a smile.

Skills

Interpersonal skills

Presentation skills

Guest-focused

Problem-solving

Communication

Tools

Micros POS system

Job description

Naples Beach Club, a Four Seasons Resort, is seeking a server to deliver exceptional dining experiences in a luxury setting. You will rely on deep knowledge of food, wine, and cocktails to inform guests and elevate their experience.

The role requires strong guest service underpinned by knowledge of preparation methods and menu details. The position involves standing for long periods, handling orders via Micros POS, and collaborating with kitchen staff to ensure accuracy and guest satisfaction.