Luxury Style Advisor - Made-to-Measure & CRM Expert

Zegna; Beverly Hills (CA); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Commission-based pay

Medical, dental, and vision coverage

401(k) with employer match

Commuter benefits

Paid time off

Premium materials and resources

Creative autonomy and growth within a/

luxury, design-focused brand

Résumé du poste

Zegna in Beverly Hills seeks a Style Advisor to deliver an exclusive luxury shopping experience. You will collaborate with the store team and GM to foster meaningful client connections, support operational excellence, and safeguard the brand’s heritage.

The role emphasizes client engagement and high service standards in a premier retail environment. You bring 2+ years in luxury retail, strong CRM skills, and a passion for authentic client relationships.

Qualifications

• 2+ years of experience in luxury retail or client-focused sales environments.
• Proficient in digital tools and CRM platforms with clienteling knowledge.
• Emotionally intelligent with ability to build authentic client relationships.
• Commitment to personal growth and continuous learning across teams.
• Excellent written and verbal communication across diverse audiences.

Responsabilités

• Deliver exceptional in-store customer experiences following the selling flow.
• Build relationships with new and existing clients through networking and CRM follow-ups.
• Identify opportunities to increase sales and customer engagement.
• Conduct meaningful consultations to tailor looks to individual style and needs.
• Promote Made to Measure services as part of the selling ceremony.
• Utilize digital tools to create a cohesive luxury experience.
• Resolve issues with empathy, adhering to brand policies and returns.
• Develop knowledge of products and translate to clear customer benefits.
• Maintain clienteling standards and contribute to store KPIs.
• Share customer insights and updates with the team to support goals.

Connaissances

Luxury retail

Clienteling

CRM proficiency

Relationship building

Communication skills

Outils

CRM software

Description du poste

Zegna in Beverly Hills seeks a Style Advisor to deliver an exclusive luxury shopping experience. You will collaborate with the store team and GM to foster meaningful client connections, support operational excellence, and safeguard the brand’s heritage.

The role emphasizes client engagement and high service standards in a premier retail environment. You bring 2+ years in luxury retail, strong CRM skills, and a passion for authentic client relationships.