Style Advisor

Brobston Group; Town of East Hampton (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

The Brobston Group Style Advisor delivers personalized luxury shopping experiences at the boutique, building client relationships and supporting sales and store operations. The role shares Zegna product, craftsmanship, and Made to Measure expertise to help clients find tailored wardrobe solutions.

Deliver exceptional in-store service and build client relationships through networking, CRM follow-ups, and personalized selling.

Qualifications

• 2+ years in luxury retail or client-focused sales.
• Proficiency with CRM platforms and clienteling practices.
• Strong relationship-building, communication and collaboration skills.
• Commitment to continuous learning and personal growth.

Responsibilities

• Deliver exceptional in-store service and build client relationships through networking, CRM follow-ups, and personalized selling.
• Consult with clients to curate total looks and promote Made to Measure services.
• Use digital tools and product storytelling to support an integrated luxury experience.
• Resolve customer concerns and provide after-sales service, including alterations and repairs.
• Maintain clienteling and CRM standards, contribute to store operations and KPIs, and share customer insights with the team.

Skills

Luxury retail sales

CRM proficiency

Relationship-building

Lifelong learning

Tools

CRM platforms

Job description

Summary

The Style Advisor delivers personalized luxury shopping experiences at the boutique, building client relationships and supporting sales and store operations. The role shares Zegna product, craftsmanship, and Made to Measure expertise to help clients find tailored wardrobe solutions.

Responsibilities

• Deliver exceptional in-store service and build client relationships through networking, CRM follow-ups, and personalized selling.
• Consult with clients to curate total looks and promote Made to Measure services.
• Use digital tools and product storytelling to support an integrated luxury experience.
• Resolve customer concerns and provide after-sales service, including alterations and repairs.
• Maintain clienteling and CRM standards, contribute to store operations and KPIs, and share customer insights with the team.

Requirements

• At least 2 years of experience in luxury retail or client-focused sales.
• Proficiency with digital tools and CRM platforms, with knowledge of clienteling practices.
• Strong relationship-building, communication, and collaboration skills.
• Commitment to continuous learning and personal growth.