Luxury Store Lead: Drive Sales & Service Excellence

Tapestry, Inc.; Central Valley (NY); On-site; USD 25,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global fashion house founded in New York, seeks an Assistant Store Manager to partner with the Store Manager on sales, operations, and team growth. You will lead by example on the floor, deliver high-energy customer experiences, and uphold our service standards.

Your role includes forecasting, category initiatives, omni-channel support, and collaboration with district and corporate teams to drive performance and brand growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services.

Responsibilities

• Drive sales performance by supporting forecasts, planning, and category initiatives.
• Deliver an inclusive, high-energy service environment meeting Coach standards.
• Lead, onboard, and coach team members; build a strong talent pipeline.
• Execute omnichannel and digital engagement including clienteling and social media trends.
• Ensure operational excellence with policies, scheduling, payroll, HR processes, and visual standards.
• Collaborate with leadership to interpret market trends and share insights with broader teams.

Skills

Leadership experience

Customer focus

Communication skills

Problem solving

Fast-paced environment

English proficiency

Tools

Microsoft Office

Retail systems

Job description

Coach, a global fashion house founded in New York, seeks an Assistant Store Manager to partner with the Store Manager on sales, operations, and team growth. You will lead by example on the floor, deliver high-energy customer experiences, and uphold our service standards.

Your role includes forecasting, category initiatives, omni-channel support, and collaboration with district and corporate teams to drive performance and brand growth.